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I did not do this transaction

If you suspect that someone else is using your account, we request you to please change the Phonepe App password for your account and ensure that you logout from the App every time you finish transacting on it.

In case you find any transaction that has been done from your account without your consent, please report it immediately by logging in to your PhonePe account at https://support.phonepe.com and selecting the option ‘Report a Fraud or Unauthorised activity’ so that we can investigate this further.

Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.

Someone else is using my account

If you suspect that someone else is using your account, we request you to please change the PhonePe App password for your account and ensure that you logout from the App every time you finish transacting on it.

Please report it immediately by logging in to your PhonePe account at https://support.phonepe.com and selecting the option ‘Report a Fraud or Unauthorised activity’, so that we can investigate this further.

Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.

App crashes / App not working properly

In case your PhonePe App crashes or fails to work properly:

  • Please check your internet connectivity and ensure that the internet strength is good
  • Retry the same by logging out, closing the app and Logging In again
  • Please check if the app is running on the latest version
  • Clear app cache memory by going to your Phone Settings >> Apps & Notifications >> PhonePe >> Storage >> Clear Cache
  • Clear all applications that are running in the background and retry

If the problem persists, please retry the same after sometime. In the meantime, do report the issue by clicking on “Contact Us” below with the appropriate screenshots to help us understand the concern better.

Default/Primary Bank account on Phonepe

A Default / Primary linked bank account is the account where

  • You will receive all the funds that are transferred to you on PhonePe.
  • You will receive all amounts withdrawn from the PhonePe Wallet.

This account will be the primary bank account associated with your BHIM UPI ID.

How to identify the Default Bank Account?

To identify the default account in the PhonePe App, go toMy Money > Bank Accounts > A Green Tick mark will be highlighted next to your default bank account.

To change the default bank account, click to highlight the Green tick next to the desired bank account.

Checking Bank Account balance
Go to Main Menu-> Bank Accounts -> Request Balance Then enter your BHIM UPI PIN to view your account balance.
Other online stores

Making an online payment to a merchant using BHIM UPI is knotty but easy:

  • On the merchant payment page you will find "PhonePe BHIM UPI" or "BHIM UPI" as a payment option.
  • Select BHIM UPI option and enter your BHIM UPI ID (VPA).
  • You will then receive a notification on your PhonePe app & a SMS with a link which will direct you to the app.
  • Enter your BHIM UPI PIN here and your payment will be completed. As easy as this!
Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Issue with a transaction

We need more details of the issue that you faced specific to the transaction. This will help us provide a quick and appropriate resolution to your issue. Please click on the button below to select the relevant transaction.

SELECT A TRANSACTION
Deleting an account

We are sorry to inform you that currently we do not have an option of deleting the PhonePe account. However, you do have an option to close your PhonePe wallet and stop using the existing PhonePe account.

In that case, for your old account:

  1. Please use the non-withdrawable PhonePe Wallet balance
  2. Sell the PhonePe Gold (if any)
  3. Raise a request for Wallet closure only if you have Zero wallet balance left

If you had a bad experience with us, please let us know by clicking on contact us and raising a request.

Changing my PhonePe mobile number

Please note that the mobile number on PhonePe cannot be changed. However, you can create a new PhonePe account with your new number.

In case you do have a new number and want to sign up on PhonePe, ensure you have done the following for the existing account:

  • Withdraw the withdrawable wallet balance to your bank account
  • Utilize the non-withdrawable balance available in your PhonePe wallet
  • Sell the gold or get it delivered to you (if any).
  • Unlink the bank account linked with your PhonePe account by following these steps: Click on ‘My Money’ >> select ‘Bank Accounts’ >> Click on ‘Delete’ icon and choose ‘Unlink’
  • Delete all saved cards
  • Logout from the PhonePe account.

Note: If you are a min KYC user and unable to withdraw the withdrawable balance, you can opt for a One time withdrawal option and close the wallet and get the withdrawable balance transferred to your linked primary bank account.

What is KYC?
  • "KYC" stands for Know your Customer and refers to the various norms, rules and laws issued by the RBI under which PhonePe is required to procure personal identification details from you before any services can be delivered.
  • KYC documents may be requested for the continued usage of the PhonePe wallet.

Note: PhonePe shall not be responsible for wrong details being entered by the user. In the event the beneficiary/KYC details provided are found to be incorrect/ insufficient, PhonePe retains the right to cancel your account.

Is any KYC mandatory for new users?

No, it is not mandatory for new users to do KYC to use the PhonePe App. But Full KYC needs to be completed to avail full benefits of any of the financial services on PhonePe app.

Without providing any KYC details, you will not be able to use the PhonePe wallet services (Top-up and withdrawal). However by providing basic details (min-KYC), you can avail wallet top-up benefits on PhonePe.

Important: Regardless of any KYC you have done or not, cashbacks will continue to get credited as Gift Voucher balance in your wallet which could be used for merchant transactions. Also, you can avail all other services offered on PhonePe app.

Note: The option to complete full KYC will soon be available within the profile section of the PhonePe App.

What is Minimum KYC, e-KYC & Full KYC?

Minimum KYC: Updating basic details or completing your Minimum KYC refers to the self declaration of your name and Unique Identification Number via any of the following documents:

  1. Passport
  2. Driving license
  3. Permanent Account Number (PAN) Card
  4. Voter's Identity Card
  5. Job Card issued by NREGA, duly signed by an officer of the State Government

e-KYC: The e-KYC service is currently unavailable on PhonePe App. It requires a user to upload the Aadhar Card details on the app followed by an OTP verification of the registered mobile number.

Note: It was available to the PhonePe users who registered before 1st March, 2018.

Full KYC:The option to complete full KYC will soon be available within the profile section of the PhonePe App.

Which KYC allows which wallet services?

The PhonePe Wallet is regulated by the RBI and to be able to operate a wallet, we must collect the basic identification details of a user, also referred to as minimum KYC.

To avail higher transaction limits on wallet top-up, withdrawal and usage of wallet money, we would require you to complete the Full KYC process. Both of which are mandated by RBI guidelines for pre-paid instruments.

No KYC Min KYC e-KYC Full KYC
Wallet Top-up X YES (low limits) YES (high limits) YES (high limits)
Wallet withdrawal X X YES (high limits) YES (high limits)
Merchant payments YES (low limits) YES (low limits) YES (high limits) YES (high limits)
Cashbacks (Gift Voucher) YES YES YES YES

Note: An eKYC user can withdraw up to Rs 25,000 per month. This withdrawal limit is valid only for a period of 12 months post KYC completion. After 12 months, the user will have to complete full KYC to continue enjoying all the features of the PhonePe wallet. The option to complete full KYC will soon be available within the profile section of the PhonePe App.

Wallet Transaction Limits for different types of KYC

Withdrawal limits:

Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 5000 25000 25000 300000
Min KYC NA NA NA NA

Top-up limits:

Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 100000 100000 100000 200000
Min KYC 10000 10000 10000 100000
No KYC NA NA NA NA

Purchase limits:

Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 100000 100000 100000 200000
Min KYC 10000 10000 10000 100000

Note:An eKYC user can withdraw up to Rs 25,000 per month. This withdrawal limit is valid only for a period of 12 months post KYC completion. After 12 months, the user will have to complete full KYC to continue enjoying all the features of the PhonePe wallet. The option to complete full KYC will soon be available within the profile section of the PhonePe App.

When will Full KYC be available?

Please note that the option to complete full KYC will soon be available within the profile section of the PhonePe App.

Is KYC a one time process?

Full KYC is needed for the first time you decide to avail the financial services on PhonePe app. You will not be required to submit KYC data on an ongoing basis to access the services you have enrolled for. However, you might be required to submit a few more details to avail certain financial services like Mutual Funds and Insurance on PhonePe. You would be requested for such specific requirements when you choose to avail those services.

Please note that the KYC will be valid for any financial products, services offered by PhonePe or its partners. You consent to PhonePe sharing the KYC information with any partners for the purpose of the financial offerings you choose to avail.

Note:MinimumKYC ( 18 months validity period) or eKYC ( 12 months validity period) is a one-time process to activate your wallet. Post the validity period, you will be required to complete your full KYC to continue enjoying all the features of your PhonePe wallet. The option to complete full KYC will soon be available for within the profile section of the PhonePe App. This full KYC may be reviewed and updated periodically, based on the customer profile.

Are the KYC documents stored securely?

We treat KYC documents and information as highly sensitive data and store them securely in an encrypted format.

We ensure that the data is used by us and our partners only to offer you the services that you opt for. However, PhonePe does not share KYC information with 3rd parties who you have not opted to avail services from.

How do I change my KYC details as I have accidentally updated the wrong details?

Curently, there isn't an option to change KYC details once completed. We are working on a process that can be followed in such an instance. We will keep you updated on the same.

What is BHIM UPI PIN?

The BHIM UPI PIN is a unique 4 or 6 digit code/password that needs to be setup for each bank account to make payments via UPI globally on any app. All payments done through UPI require you to enter your BHIM UPI PIN on the PhonePe app.

Note:

  • You will need to setup a BHIM UPI PIN for every bank account you have linked with your PhonePe account.
  • However if you already have an existing BHIM UPI PIN for the bank account which you’d have setup previously on any other app, then you have to use the same BHIM UPI PIN for that bank account on PhonePe as well unless you decide to change it or don’t remember that PIN.
  • Only one BHIM UPI PIN can exist for a bank account at a point of time, which has to be used globally on any app for UPI payments from that bank account.

Important: Please DO NOT share your BHIM UPI PIN with anyone. PhonePe or Banks will never ask you for your BHIM UPI PIN.

Forgot / Resetting BHIM UPI PIN

You can Set / Reset your BHIM UPI PIN by following the steps below:

  • Go to ‘My Money’ > ‘Bank Accounts’
  • Click on ‘Reset BHIM UPI PIN’ for the required Bank Account
  • Enter your Debit/ATM card details
  • Enter the 6-digit OTP that you receive via an SMS (it would be auto-fetched if you have enabled SMS permissions)
  • Enter the 4-digit ATM card PIN
  • Enter new 4/6-digit BHIM UPI PIN
  • Confirm new BHIM UPI PIN
  • Click ‘Confirm’

If you are still unable to reset the BHIM UPI PIN, please check if the required details are entered correctly.

Note: Enable the SMS permissions from your app settings to autofill the 6-digit OTP. You can check this by going to your Phone Settings >> Apps & Notifications >> PhonePe >> Permissions.

Not getting the OTP

A 6-digit OTP for authenticating the card is sent by the card issuing bank.

In case you do not receive the OTP while trying to save a card, please ensure that the following checks are completed before you contact the bank.

  • Please ensure good network connectivity
  • Please ensure that you have not activated DND (Do Not Disturb) with your operator for the mobile number registered with us. You can check this by going to your Phone Settings >> Apps & Notifications >> Notifications >> Do Not Disturb.

If you still don't receive the OTP, kindly contact your card issuing bank for further assistance.

Changing BHIM UPI PIN

You can change your BHIM UPI PIN by following the steps below:

  • Click on ‘My Money’ > ‘Bank Accounts’
  • Click on ‘Change BHIM UPI PIN’ for the required Bank Account
  • Enter your current PIN
  • Enter new 4/6 digit BHIM UPI PIN
  • Confirm new BHIM UPI PIN
  • Click ‘Confirm’
Limits after setting / resetting BHIM UPI PIN

Please note that there is a cooling-off period after you set or reset your UPI PIN. This is done by your bank to ensure the security of your account.

Important: Here is a list of transaction amounts and frequency limitations that you need to know about.

During the cooling off period-

  • You will experience a reduced per transaction and daily transaction limit
  • You will also experience a reduced transaction frequency limit per day / per hour

After the cooling-off period ends-

  • Your per transaction limit and daily transaction limit will return to INR 1,00,000.
  • The transaction frequency limit on P2P transfers will return to 10 per day.

Note: The limits during this period and the cooling-off periods itself vary for each bank. Please contact your bank for the same.

My Bank name is not listed on PhonePe

If your Bank name is not in the list of banks mentioned in the PhonePe App, click on the ‘Link Beneficiary Account’ option at the bottom of the page with the list of banks, and enter the required Bank details (Bank Account number, IFSC code) manually to add the bank.

Note: In this case, you will not be able to make BHIM UPI payments from your bank account. However, you can still use your bank account for the following two purposes:

  1. Receiving funds from others into your bank account
  2. Withdrawing your PhonePe wallet money into your bank account.
My Bank name is not listed on PhonePe

This could possibly be due to one of the below mentioned reasons.

  • Bank is unable to fetch your account details due to technical issues
  • Your bank records do not have the same registered mobile number as your PhonePe account
  • Poor internet connectivity

If you have ensured the above checks, please contact your bank which you are trying to link and check the following:

  • Mobile & Internet Banking services for the specified Bank account should be active
  • The bank account should be any of the below mentioned types-
    • Savings account
    • Current account
    • Joint/HUF account (you should be the primary account holder)
    • Overdraft account
SMS verification failure

Please check the following if you’re facing SMS verification failure:

  • Your registered mobile number linked to this bank account should have sufficient balance to send an SMS for verification. (You can check this by the success of sending a normal text SMS to any of your contacts)
  • Select the correct SIM slot while initiating the SMS. Make sure that you do not have incorrect SIM setup as default for sending SMS. (You can check the same by going to Phone settings >> SIM & Network >> Default SIM for SMS)
  • The SMS permissions should be enabled for PhonePe app. (Please check the same by going to your Phone Settings >> Apps & Notifications >> PhonePe >> Permissions.)
  • Good internet connection and mobile network should be available

If you have ensured that these checks have been done but you still continue to get the error, please retry after some time.

Note: One of the primary reasons for occurence of this issue is poor mobile network connectivity. The SMS initiated from your phone doesn’t reach our servers within a specific time interval (45 seconds) due to which the authentication process fails.

How to change the mobile number updated with the Bank?

To make any changes to the mobile number that is updated in the bank for your specified account, you will need to contact the bank directly.

  • If you have internet banking active for the bank, you can do it yourself by logging in to the personal banking website of the Bank.
  • If not, you can visit any of the nearest branch for assistance.
How to check my Bank balance?

To check the balance of your bank accounts on the PhonePe App, please follow the below steps:

  • Go to Home
  • Select ‘Bank Balance’
  • Select the desired bank account
  • Enter the UPI PIN
  • Your current Bank balance will be displayed on the screen.

Note: The account you are trying to check balance for, must be linked with your PhonePe account.

App unable to fetch bank balance

If the app is unable to display your bank balance, this could possibly be due to a temporary technical issue or Internet connectivity issues. Please retry after sometime with good internet connectivity.

Note: The account you are trying to check balance for, must be linked with your PhonePe account.

What is BHIM UPI ID (VPA)?

A VPA is a Virtual Payment Address that is used in place of bank account details.

A PhonePe BHIM UPI ID must contain at least 4 characters/numbers followed by “@ybl”, subject to the condition that it is a unique ID not already used by any other person. With this ID, you will no longer need to share private and confidential information like your mobile number, bank account numbers and IFSC codes while sending or requesting money.

You can use your PhonePe BHIM UPI ID to:

  • Make payments at merchant platforms by selecting UPI payment option. Just enter your PhonePe BHIM UPI ID and you will be notified for the payment request via SMS as well as a collect request on the app.
  • Send money to one of your contacts via a collect call placed by them to your UPI ID
  • Receive money by sharing your UPI ID to one of your contacts, and they can send money to that UPI ID

You can also use your contact’s UPI ID to:

  • Send money just by using their BHIM UPI ID (VPA) instead of their mobile number from the ‘Money Transfers’ section of the PhonePe app.
  • Receive money by sending a collect request to their UPI ID from the ‘Request’ option in ‘Money Transfers' section of the PhonePe app.
Where can I find my BHIM UPI ID?

Your unique PhonePe BHIM UPI ID can be found under the ‘My Profile’ section of the PhonePe App by clicking on your profile picture on the app home screen.

In order to add a UPI ID, just click on ‘ADD NEW BHIM UPI ID’.

A PhonePe BHIM UPI ID must contain at least 4 characters/numbers followed by “@ybl”, subject to the condition that it is a unique ID not already in use by any other person globally.

Note: You can create a maximum of 3 UPI IDs for the PhonePe account, of which only one can be used as Primary UPI ID.

What if I have multiple UPI IDs for same PhonePe account?

If you have multiple UPI IDs for the same PhonePe account, then only one of them can be set as your Primary UPI ID and this will be used to raise all payment collect requests by default. However a merchant / any of your contacts can send or request money to any of the multiple UPI IDs that you have.

Note: You can create a maximum of 3 UPI IDs for the PhonePe account, of which only one can be used as Primary UPI ID. The amount will be credited to the receiver’s primary/default bank account that is linked to their UPI ID.

How to make a payment / send money using UPI ID?

Making a payment using a UPI ID is very simple in the PhonePe App.

In order to do so, on the home screen of the PhonePe App -

  • Click ‘To Contact’
  • Select the ‘BHIM UPI ID’ tab
  • Select the BHIM UPI ID or Add BHIM UPI ID
  • Click on the Verify button
  • Enter the Amount
  • Click ‘Send’

You can also use your PhonePe BHIM UPI ID to:

  • Make payments at merchant platforms by selecting the UPI payment option. Enter your PhonePe BHIM UPI ID and you will be notified for the payment request via SMS as well as a collect request within the app.
  • Send money to one of your contacts via a collect call placed by them to your UPI ID

Note: The amount will be credited to the receiver’s primary bank account that is linked to their UPI ID.

Re-activating PhonePe wallet

There are two modes that a deactivated wallet can be placed under:

  1. Inactive
  2. Closed

INACTIVE STATE - As per RBI regulations, a user’s wallet will be made inactive if they have not performed any financial transaction (wallet top-up, merchant transaction using withdrawable balance, wallet withdrawal or KYC) in the last 12 months.

To reactivate the PhonePe wallet, you will need to complete an OTP verification. The OTP verification can be completed on the wallet Top-up page or the payments page.

  1. Please follow the steps below to complete the OTP verification on the wallet Top-up page:
    • Click on ‘My Money’
    • Click on the PhonePe logo displayed in the Wallets/Gift Voucher section
    • Click on ‘Activate Wallet’
    • Enter the OTP sent to the registered mobile number
    • Click on ‘OK’ to complete the verification
  2. Please follow the below steps to complete the OTP verification on the payments page:
    • Click on the exclamation symbol (!) displayed in the Wallets/Gift Voucher section which is greyed out on the payment page.
    • Click on ‘Activate Wallet’
    • Enter the OTP sent to the registered mobile number
    • Click on ‘OK’ to complete the verification

CLOSED STATE - This is a mode in which you have closed your PhonePe wallet or requested for it to be closed for you.

Unfortunately, we do not have the option to reactivate it at this moment in time as the RBI guidelines currently do not permit us to reopen closed wallets. However, if that changes, we will notify you about it.

Closing the PhonePe wallet

You can close your PhonePe wallet by following the steps given below:

  • Click on “CLOSE WALLET” button below
  • Select the reason for deactivating the wallet
  • Click on “CONFIRM & DEACTIVATE WALLET”
  • Enter the PhonePe app password
  • Click OK

Important points to note about Wallet Closure:

  • Wallet cannot be closed if you have some non-withdrawable (Gift Voucher) balance
  • Wallet cannot be closed if you have a withdrawable balance of less than Rs. 5
  • Wallet cannot be closed if you have any pending refunds / merchant transactions
  • Once the wallet is closed, we will not be able to reactivate it
  • No top-ups will be allowed after closure
  • After closure, you will continue receiving cashbacks as gift vouchers in the wallet, which can be used for merchant transactions in future

Note: In case you are unable to close your PhonePe wallet, please get in touch with us by clicking the contact us button.

What happens with withdrawable wallet balance?
After your wallet gets closed, the withdrawable wallet balance will be transferred to your primary linked bank account on PhonePe.

Note: In case, you have not linked a bank account to your PhonePe account, you can add a beneficiary bank account before submitting the closure request. The amount will then be credited to your beneficiary bank account.

Wallet money transfers

PhonePe doesn’t allow you to transfer your PhonePe wallet money to another user's wallet. Please note that Money transfers can be done only via BHIM UPI.

Wallet money can only be used for doing recharge, bill payments and merchant transactions on PhonePe.

Purchases using PhonePe wallet

Your wallet balance can be used for doing recharges & bill payments, making payments at stores/shops and any kind of online merchants transactions.

Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 1,00,000 1,00,000 1,00,000 2,00,000
Min KYC 10,000 10,000 10,000 1,00,000
How do the cashbacks/rewards work?

Cashbacks received from various offers / scratch cards are added to your non-withdrawable wallet balance as Gift Vouchers.
This can be used for doing recharges & bill payments, making payments at stores/shops and any kind of online merchants transactions.

Note: Cashbacks received as Gift Voucher (non-withdrawable) balance, cannot be withdrawn to your bank account.

Important: In case an order is cancelled or a transaction fails, any cashbacks/rewards earned for making this transaction will be adjusted against the refund amount (if any). In other words, Refund amount = Transaction amount - Cashback credited Example: Transaction Amount = Rs. 1000, Cashback = Rs. 100 => Refund amount = Rs. 900

How do the reversals/refunds work?

Refunds are always sent back to the original payment source/instrument from which the amount was debited.

In case you did a transaction using a combination of multiple payment instruments and a reversal is initiated later, the respective amounts will be refunded to the different sources of payment.

Example: Transaction Amount = Rs. 1000 (BHIM UPI = Rs 700, PhonePe wallet = Rs. 200, Airtel Money wallet = Rs. 100). The respective amounts will be refunded to these sources.

Inactive wallets

As per RBI regulations, a user’s wallet will be made inactive if they have not performed any financial transaction (wallet top-up, merchant transaction using withdrawable balance, wallet withdrawal or KYC) in the last 12 months.

To reactivate the PhonePe wallet, you will need to complete an OTP verification. The OTP verification can be completed on the wallet Top-up page or the payments page.

  1. Please follow the steps below to complete the OTP verification on the wallet Top-up page:
    • Click on ‘My Money’
    • Click on the PhonePe icon displayed in the Wallets/Gift Voucher section
    • Click on ‘Activate Wallet’
    • Enter the OTP sent to the registered mobile number
    • Click on ‘OK’ to complete the verification
  2. Please follow the below steps to complete the OTP verification on the payments page:
    • Click on the exclamation symbol (!) displayed in the Wallets/Gift Voucher section which is greyed out on the payment page.
    • Click on ‘Activate Wallet’
    • Enter the OTP sent to the registered mobile number
    • Click on ‘OK’ to complete the verification

Important: You will continue to receive cashbacks as Gift voucher (non-withdrawable) balance in your PhonePe wallet which can be used for merchant transactions. However, you will not be able to use the existing wallet balance (balance as on the date of transition to Inactive state) for any transactions until you reactivate the wallet.

Wallet transaction limits for different types of KYC
Withdrawal limits:
Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 5000 25000 25000 300000
Min KYC NA NA NA NA

Top-up limits:

Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 100000 100000 100000 200000
Min KYC 10000 10000 10000 10000
No KYC NA NA NA NA

Purchase limits:

Per transaction Per day Per Month Per Calendar Year
e-KYC/Full KYC 100000 100000 100000 200000
Min KYC 10000 10000 10000 10000

Setting custom transaction limits on PhonePe wallet

To set custom limits on your wallet, please click the “SET LIMIT” button below. Please note that you cannot set a limit that is greater than the transaction limit prescribed by RBI.

How to save a Debit/Credit card?

You can save a Debit/Credit card by following the below mentioned steps:

  • Click on ‘My Money’
  • Click on ‘Debit/Credit card’
  • Click ‘Add new card’
  • Enter the Card details, validity and CVV
  • Enter the received OTP
  • Click ‘Confirm’

Important: Rs. 2 will be deducted each time you save a new Debit / Credit card for authentication purposes. This amount will be automatically refunded to your account very soon.

Note: We support all domestic Debit/Credit cards issued by Visa, Master, Maestro, Diners and Rupay. Also enable the SMS permissions from your app settings to autofill the 6-digit OTP. You can check this by going to your Phone Settings >> Apps & Notifications >> PhonePe >> Permissions.

Why should I save card details on PhonePe?

Saving Debit / Credit card on PhonePe makes the process of card payments very easy as you do not have to enter the card details (card number, card expiry date, Account holder’s name) each time you make a payment.

Important: It is not mandatory to save the card details. You can make Debit/Credit Card payments on PhonePe either by saving or without saving your card.

Are the card details saved securely?

If you accept to save the Debit / Credit card on PhonePe, rest assured the card details (Card Number, Expiry Date) will be saved in a secure encrypted format which is PCI-DSS compliant.

Note: We do not store sensitive information such as OTP, 3D-Secure Password, ATM PIN etc.

Why is Rs. 2 debited while saving the card?

Rs. 2 is debited for the authentication of your card. This amount will be automatically refunded to your account very soon.

Not getting the OTP

A 6-digit OTP for authenticating the card is sent by the card issuing bank.

In case you do not receive the OTP while trying to save a card, please ensure that the following checks are completed before you contact the bank.

  • Please ensure good network connectivity
  • Please ensure that you have not activated DND (Do Not Disturb) with your operator for the mobile number registered with us. You can check this by going to your Phone Settings >> Apps & Notifications >> Notifications >> Do Not Disturb.

If you still don't receive the OTP, kindly contact your card issuing bank for further assistance.

What is a PhonePe gift card?

PhonePe Gift card is a prepaid instrument equivalent to cash, which can be gifted or used by a user as a payment instrument on PhonePe.

A PhonePe Gift card is different from other e-gift cards available in the following ways:

  • It can be linked to your account as gift card balance and can be used as a payment instrument for any transactions on PhonePe.
  • It can be used by you/your friend for any merchant transactions on PhonePe app, while a merchant specific e-gift card could only be used for transactions on the respective merchant's app.
How to buy a PhonePe gift card?

There are two ways to buy a "PhonePe Gift card" on the app. Please follow the steps below to make the purchase:

  • Click on 'Buy Gift Cards' icon in the PhonePe App home screen
  • Click on the 'Buy Now' button displayed next to the PhonePe gift card.
  • Enter the amount
  • Select your preferred payment mode and complete the payment

Important:All the Gift card have a validity of 1 year from the date of issue and will expire after that if not linked within this period.

Note: You can only purchase a PhonePe Gift card of a minimum value of INR 100 and maximum value of INR 10,000 on a single transaction.

How to use purchased PhonePe gift card?

Using a purchased PhonePe gift card is very easy:

  • Once you have purchased a "PhonePe Gift card", it requires to be linked to a PhonePe account in order to use/redeem it.
  • You will receive a Gift card number and a PIN on a successful purchase of the PhonePe Gift card. These details will have to be entered by you / your friend while linking it to the PhonePe account.
  • You can choose to link it to your own account as your PhonePe Gift card balance, which can then be used as a payment instrument while doing any merchant transactions on the PhonePe app.
  • Or you can choose to share / gift it to one of your friends and they can use it in a similar way by linking it to their PhonePe account.
How can I share/gift a PhonePe gift card?

Please follow the steps below to share a PhonePe Gift card with a friend having PhonePe account:

  • Click on 'History' on app homepage and select the Gift card purchase transaction
  • Click on 'SEND AS GIFT'
  • Enter the name of the user on the popup screen with whom you wish to share the gift card & click on 'Confirm'
  • Select the preferred sharing mode and share it.
  • Your friend will now be able to use it by linking the gift card to his/her account with the shared Gift card number & PIN.

Important:You cannot share a Gift card after linking it to your account.

How can I redeem the linked PhonePe gift card?

Please follow the steps below to redeem a linked gift card:

  • While making a transaction on PhonePe, select 'Wallets / Gift Vouchers'
  • You can choose to use / not use the gift card for the payment by clicking on 'View Details'
  • Select the desired payment mode and make the payment

Important: Selecting "PhonePe Gift card" as a payment instrument will use the total available gift card balance upto the maximum necessary for the transaction. Hence, you wouldn't be able to choose to use a specific amount from the gift card balance.

Note: Using "PhonePe Gift card" balance is not allowed for the transactions where using a pre-paid instrument is forbidden by policy. For example - Wallet Top-up, using it to purchase another PhonePe Gift card etc.

What is AutoPay?

AutoPay is the setting up of automatic payment facility (a standing instruction) against a payment instrument (Credit/Debit card) for a service provided on PhonePe app. AutoPay makes recurring payments for bills, commute, etc very easy and convenient.

To use AutoPay for a service provided on PhonePe, you have to authorize PhonePe to make payments for that service through a Debit / Credit card only once. This will enable PhonePe to debit the due amounts from the saved card, and make payments to the service provider/merchant on your behalf as per your instruction and consent.

How does AutoPay work?

To use AutoPay for a service provided on PhonePe, you have to authorize PhonePe to make payments for that service through a Debit / Credit card only once.

This will enable PhonePe to debit the due amounts from the saved card, and make payments to the service provider/merchant on your behalf as per your instruction and consent.

Example 1: If you set up an AutoPay for your monthly Electricity bill payment, then as per your instruction before the due date of bill payment, PhonePe will automatically pay the due bill amount to your electricity bill operator on your behalf via the credit/debit card authorised by you.

Example 2: If you set up an AutoPay for payment of Ola rides, then on completion of each ride, PhonePe will automatically pay the due bill amount to Ola on your behalf via the credit/debit card authorised by you without any OTP confirmation.

Why should I use AutoPay?

Here are some of the benefits you can enjoy with AutoPay:

  • You will never need to remember the due dates for different recurring bills that need to be paid every month
  • You will never make an error with the amount while making a payment
  • You will never have to pay any late fees for a delayed payment
What services accept AutoPay in PhonePe?

At the moment, PhonePe accepts AutoPay for OLA and Bill Payments (most of the electricity bill operators, TATA SKY) only.

Important points to note:
OLA:

  • Ride fare is generated by Ola. PhonePe does not have any control on the ride fare.
  • AutoPay is applicable only for payments up to Rs 2,000 on OLA.
Bill Payments:
  • Transaction amount is equal to the outstanding bill amount.

How can I enable/disable AutoPay?

At the moment, PhonePe accepts AutoPay for OLA and Bill Payments (most of the electricity bill operators, TATA SKY) only. You can enable and disable AutoPay anytime by following a few simple steps in the PhonePe app:

To enable AutoPay for Bill payments -

  • Go to ‘My Money’
  • Click ‘AutoPay’
  • Add New AutoPay (available only if you have done a bill payment in the past)
  • Select the service provider from the displayed list
  • Enter the card details
  • Enter the OTP received for debit of Rs. 5

To Enable AutoPay for Ola -

  • Go to ‘Apps’ tab on home screen
  • Select ‘OLA’
  • Enter pick up & drop location, select the ride, and click Ride Now
  • Click the edit icon below to select the payment mode
  • Click ‘Set AutoPay’
  • Enter the card details
  • Enter the OTP received for debit of Rs. 5

To Disable AutoPay -

  • Go to ‘My Money’
  • Select ‘AutoPay’
  • Select an existing AutoPay service that you want to disable
  • Click ‘Delete’

Note: Rs. 5 will be deducted each time you save a new Debit / Credit card for an AutoPay service for authentication purposes. This amount will be automatically refunded to your account very soon.

What payment instruments can be used for AutoPay?

AutoPay is supported on the following instruments:

  1. Credit Cards - All Mastercard, Visa and Diners Club Credit Cards.
  2. Debit Cards - Mastercard and Visa Debit Cards issued by ICICI and Kotak Bank

Note: AutoPay for HDFC Debit Cards has discontinued from 18th Oct, 2018. However, all users who have set up an AutoPay using HDFC Debit Cards before the 17th Oct 2018, can continue availing the AutoPay facility, unless the saved HDFC Debit card is deleted.

How can I change the payment instrument setup for AutoPay?

You can change the card used for AutoPay by following the below steps in the PhonePe App:

  • Click on ‘My Money’
  • Click on ‘AutoPay’
  • Click on an existing AutoPay service
  • Click on the delete icon
  • Add the AutoPay again by choosing your new payment instrument (Credit or Debit card)

Note: Rs. 5 will be deducted each time you save a new Debit / Credit card for an AutoPay service for authentication purposes. This amount will be automatically refunded to your account very soon.
Also enable the SMS permissions from your app settings to autofill the 6-digit OTP. You can check this by going to your Phone Settings >> Apps & Notifications >> PhonePe >> Permissions

Why is Rs. 5 debited while saving the card for AutoPay?

Rs. 5 is debited each time you save a new Debit / Credit card for an AutoPay service for authentication purposes. This amount is automatically refunded to your account very soon.

Not getting OTP

If you do not receive an OTP to your mobile number:

  • Please ensure good network connectivity
  • Please ensure that you have not activated DND (Do Not Disturb) with your operator for the mobile number registered with us. You can check this by going to your Phone Settings >> Apps & Notifications >> Notifications >> Do Not Disturb.

If the problem persists, please retry after sometime with good signal strength.

My AutoPay failed

If the AutoPay fails, you will receive a collect request from the merchant on PhonePe app. You can make the payment via any of the other payment methods like UPI, wallets and Debit/Credit cards.

In case you do not receive a collect request after AutoPay failure, please click on the button below to select the failed transaction and raise a ticket with our customer support.

Note: The transaction failures may happen sometimes because of the following reasons:

  • Bank downtime
  • Insufficient balance in your bank account for payment of due amount
  • Exceeding daily or any other transaction/frequency limits set by your bank
  • Any other reason preventing transactions from your Bank account
SELECT A TRANSACTION
Why should I use Payment reminders?

Payment reminders are a useful way of never having to remember the due dates for your payments. All you need to do is set up a reminder and the PhonePe App will give you a notification whenever a payment is due.

How to setup a payment reminder?

You can set a payment reminder by following the below steps in the PhonePe App:

  • Click on ‘My Money’
  • Click on ‘Reminders’
  • Click on ‘Add Reminder’
  • Click on ‘Add Recipient’
  • Select a recipient from Self Account, Contacts, BHIM UPI ID or Bank Accounts.
  • Enter the amount
  • Choose the Frequency
  • Select the Start date and include a message, if required
  • Click ‘Save’

You will receive a notification whenever the payment is due, which can be checked in the ‘Notifications’ section present on top of app home page.

How to delete a payment reminder?

You can delete a payment reminder by following the below steps in the PhonePe App:

  • Click on ‘My Money’
  • Click on ‘Reminders’
  • Click the Delete icon above the Pay option
  • Click ‘Confirm’ on the popup screen
Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Transferring fund between your accounts

Now transferring money within your accounts is made easy. 'To Self' allows an instant fund transfer, hassle-free.

  1. Click on To Self icon
  2. Select the receiving bank
  3. Enter the desired amount & select the remitting bank.
  4. Enter the BHIM UPI PIN & confirm

Your beneficiary account will get the credit within seconds.

NOTE: this works only if both accounts are BHIM UPI enabled.

Unable to transfer fund between your accounts

Fund transfer from BHIM UPI is hassle free but when fails its due to few reasons mentioned below:

  1. When beneficiary bank's server is offline or busy.
  2. Wrong BHIM UPI PIN entered.
Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Requesting money from a contact

Asking for money is so old fashion, now let your friends simply get a notification from us.

From the app home screen:

  1. Click on "Request Money".
  2. Select the mobile number or a BHIM UPI ID (VPA) from the contact list.
  3. Enter the amount you want to request. Add a message (optional).
  4. Send your "Request".

This transaction will remain pending until the recipient pays. You will be notified once the payment is completed.

PS: You can remind the individual about the request.

Note: The maximum amount you could request on PhonePe as per the Bank limits is INR 5,000.

Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Splitting bill with PhonePe Users

Split a bills from vacation, lunch, dinner with friends and workmate on PhonePe:

From the PhonePe app home screen:

  1. Go to 'Split Bill' from the Money transfer section on the home page.
  2. Select the mobile numbers / BHIM UPI IDs (VPAs) of the people you want to split the bill with. You will be automatically included in the bill split.
  3. Enter the total amount you spent. This will get equally split between all.
  4. Modify the amounts if required from individuals.
  5. Click "Split a bill"

This will send a payment request to every individual on the list.

Note: The transaction will remain pending until paid. You will be notified when the money is transferred to you.

Splitting bills with contacts not on Phonepe

Split a bills from vacation, lunch, dinner with friends and workmate on PhonePe:

From the PhonePe app home screen:

  1. Go to "Split Bill" from the Money transfer section on the home page.
  2. Enter the beneficiary BHIM UPI IDs (VPAs), you want to split the bill with. You will be automatically included in the bill split.
  3. Enter the total amount you spent. This will get equally split between all.
  4. Modify the amounts if required from individuals.
  5. Click "Split a bill".

This will send a payment request to every individual on the list.

Note: The transaction will remain pending until paid. You will be notified when the money is transferred to your account.

Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Recharging a Prepaid number

Recharging your mobile is really easy. Recharge your connection or your friend's in just a few clicks:

  1. Select "Mobile" from the app home page.
  2. Enter the mobile number or select the mobile number you want to recharge from your phonebook.
  3. Verify if the connection is prepaid / postpaid, operator name and circle displayed are correct. If not, modify them manually.
  4. Enter the amount you want to recharge or choose one from the "Plans" option.
  5. Select the payment method and enter your credentials. Confirm by clicking on "Recharge".

You will receive a confirmation from the service provider and a proof of payment from PhonePe.

If you have an issue with a transaction, please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.

SELECT A TRANSACTION
Recharging a Postpaid number

You can now pay any utility bills from PhonePe, your one stop solution for all payments. To pay your mobile postpaid connection:

  1. Click on "Mobile" icon from the home screen.
  2. Enter your postpaid mobile number & select your service provider.
  3. Enter the amount.
  4. Choose payment method of your preference i.e PhonePe wallet, BHIM UPI or debit / credit card and confirm.

You will receive a confirmation from the service provider and a proof of payment from PhonePe.

Received incorrect refund

Cashbacks are applicable for successful payments only. In case of refund on a recharge, the refund amount is adjusted against the awarded cashback.

For example:
You recharge for Rs.1500 and receive Rs.100 cashback. In the event of operator not confirming your recharge request, a refund will be initiated to you. The refunded amount will be Rs.1400 (1500 - 100), after adjusting the cashback.

Cancelling a Recharge

You cannot cancel a recharge you have already paid for.

For a pending transaction - Your transaction might be pending since we have not received a confirmation from the operator. In case the transaction fails the amount will be refunded to you. It takes 3 working days to get the final status.

Requesting for an invoice

You can request for an invoice once you have verified your email id. Please verify your email id and click on on the contact us link on this page to raise an invoice request.

Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Paying utility bills on PhonePe

At PhonePe we currently offer the following payment solutions:

  • Postpaid / Prepaid mobile
  • Landline
  • Broadband
  • DTH
  • Data card
  • Electricity
  • Cooking gas
  • Insurance
  • Water

We are working to add more service providers which will support all your needs.

If you have an issue with a transaction, please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.

SELECT A TRANSACTION
Cancelling a paid bill

You cannot cancel a bill you have already paid for.

For a pending transaction - Your transaction might be pending since we have not received a confirmation from the operator. In case the transaction fails the amount will be refunded to you. It takes 3 working days to get the final status.

Unable to find a Bill Payment Operator

If you are unable to see your operator on the PhonePe app the operator is currently not listed on our platform. We are constantly adding new operators to the PhonePe app. From recharging your Mobile, DTH and Broadband connections to paying your utility bills and shopping online and offline, use PhonePe for quick transactions and great cashbacks. Click on the link below for our best offers.

Live Offers
Requesting for an Invoice

You can request for an invoice once you have verified your email id. Please verify your email id and click on on the contact us link on this page to raise an invoice request.

Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Incorrect refund received

The refund is always an auto-reversal of the same amount which was paid. In cases where the cashback is processed for the transaction, the refund will be processed post the deduction of the cashback. This is done on pro rata basis.

How to purchase a Gift Card on PhonePe?
  • Click on the “Gift Cards” icon in the 'Buy on PhonePe' section
  • Select the category of your choice from various options available (Example - Apparel, Accessories, Food and Beverages, etc.)
  • From the category selected choose your preferred brand/Merchant gift card (ex- Lifestyle, Flipkart, Coffee Day, KFC, etc.)
  • You can review the applicable terms and conditions of the gift card by clicking on 'View Details'
  • Load the gift card with the desired amount
  • Choose the payment method of your choice i.e. UPI, Debit or Credit Card, enter your credentials and confirm the gift card purchase by clicking on 'Pay'.
  • You will receive a confirmation SMS and email along with the gift card details.
How to share a Gift Card on PhonePe?

After you purchase a gift card, you can share it with friends and family by clicking on the 'Share' button

The gift card can be shared via WhatsApp, Facebook, email or any other available option of your choice

What are the payment methods

You can only purchase a gift card via UPI or Debit or Credit Card. PhonePe wallets cannot be used to purchase a gift card.

Where can I find terms and conditions

The terms and conditions applicable define how the gift card can be redeemed.

Please be sure to review the terms and conditions of the gift card you want to purchase by clicking on 'View Details'. The view details option, by default, is displayed just below the gift card name.

email ID difference

You can redeem the gift card at merchant stores such as Lifestyle, Pantaloons, etc. or online on Flipkart, Myntra, etc. even if the email ID registered on PhonePe and the email ID registered on the merchant website or the app are different.

The Gift Card code and PIN are the only details required to use the gift card for any purchase.

combination of gift card with other option

Brand/Merchant terms and conditions determine if you can combine the gift card with any other payment option. Please check with the Brand/Merchant before making a purchase.

redemption online or offline

This depends on the type of gift card that you have purchased. Please check the terms and conditions of the card purchased by clicking on 'View Terms' to know if your gift card can be redeemed online or offline.

Can I use the gift card balance partially

This depends on the gift card that you have purchased. Please check the terms and conditions of the card purchased by clicking on 'View Details' to know if your gift card balance can be used partially.

expiry date for the Gift Card

Yes, most gift cards expire within 12 months from the date of purchase. Please check the terms and conditions of the card purchased by clicking on 'View Terms' to check the validity of the gift card you have purchased.

Availing offers on Phonepe
You get exciting cashbacks on the transactions you make on PhonePe. We auto apply the offers for you. However in case two or more offers on the app clash you get the one with the maximum cashback. If you have an issue with a transaction, please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.
SELECT A TRANSACTION
Live offers on PhonePe

If you have an issue with a transaction, please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.

SELECT A TRANSACTION
Checking offer eligibility

We have detailed Terms and Conditions listed with each offer. Click on the link below for our best offers.

Live Offers

If you have an issue with a transaction, please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.

SELECT A TRANSACTION
Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Received incorrect cashback for an offer

In case two or more offers clash you get the offer with the maximum cashback. Please check the terms and conditions of the offer and check if you were eligible for cashback on that offer.

If you are eligible for cashback on that offer and have received incorrect cashback, we would need more details to resolve your query.

Please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.

SELECT A TRANSACTION
PhonePe Gift Voucher balance

PhonePe gift voucher balance can be used to make payments for recharges, bill payments, and to pay merchants on the PhonePe platform. Cashback you receive for transactions on PhonePe are credited to you as gift voucher balance.

SELECT A TRANSACTION
Expiry of PhonePe Gift Voucher balance

PhonePe gift voucher will expire after 1 year of the amount being credited to your gift voucher balance. Once expired, gift voucher balance cannot be credited back to your PhonePe account.

SELECT A TRANSACTION
Withdrawing PhonePe Gift Voucher Balance

Gift voucher balance cannot be withdrawn to your linked bank account.

SELECT A TRANSACTION
Transfer PhonePe Gift Voucher Balance

Gift voucher balance is part of your PhonePe account. Any amount you receive as a gift voucher balance cannot be transferred to any other user.

SELECT A TRANSACTION
How to refer a friend

A Friend can be invited only from the PhonePe App. Here’s how it works.

  1. Click on the profile pic in the PhonePe App and select My referral earnings and click on “Invite Friends” Or you can click on the “Refer and Earn” banner on the home page and click on “Invite”.
  2. Choose from the various mode of communication to send the invite.
  3. Choose the invitees from your contacts and the send the link.

The invitees will receive a message with the link, which they can use to download the PhonePe App.

Can I refer anyone or just friends?

You can refer anyone you know. Even if it’s someone you met or know through Social Media. Just make sure that you have their details so you can share the link with them.

My cashback for the referred contacts?

You will receive a cashback after the below criteria is met.

  1. The person you invited should click on the link shared by you.
  2. Register on the PhonePe App and create an account.
  3. Link the bank account and successfully complete their first ever send money transfer on PhonePe within 15 days from the date when they created a PhonePe account using your referral link.
  4. Once the transaction is successfully completed, the cashback will be credited within 24 hours.

In case, you do not receive the cashback even after 24 hours, kindly click on the “Contact Us” button and share the relevant details so that we can look into it for you.

Will my friend also get cashback?

This is subject to the existing offer terms & conditions. If the T&Cs specify that both the referrer and the invitee are eligible for cashback, then you and your friend will receive the same under the referral programme.

Referral cashback not received

Referral cashback is given when the below criteria is met:

  1. Your friend should be a new PhonePe user.
  2. Your referred friend should create a PhonePe account and link their bank account.
  3. Your friend should successfully complete their first ever send money transfer on PhonePe within 15 days from the date when he/she created a PhonePe account using your referral link.
Incorrect referral cashback received

The referral bonus is usually auto credited if all the terms & conditions are met.
Please reach out to our support, we will ensure the concern is addressed.

Flipkart issued Refund in the PhonePe Wallet

If the payment has been made by:

  • Debit card/Wallet/BHIM UPI using PhonePe: Refund will come back to your PhonePe wallet.
  • COD: Refund of COD orders shall be made to your linked Phonepe wallet.

Please note that refunds might be delayed if your wallet limit has been breached. All wallets can be credited to a max of INR 20,000/month as per RBI regulations. If that number has been exceeded, the refund will be credited in the wallet at the starting of the next month.

Received incorrect refund from Flipkart

Please consider the following possibilities for the mismatch:

  • Case 1: Please check if you have items in your order and you have cancelled / returned. In this case, the refunded amount could be for the returned items only.
  • Case 2: Cashbacks are applicable for successful orders only.For example: You place an order of Rs.1500 on Flipkart and receive Rs.100 cashback. In the event of a cancellation or return, a refund will be initiated to you. The refunded amount will be Rs.1400 (1500 - 100), after adjusting the cash back.
  • Case 3: Amount paid by Debit Card / BHIM UPI / Wallet will come back in PhonePe wallet.Amount paid by Gift Cards / credit cards will go back to source.
Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Issue with a transaction

We need more details specific to the transaction you faced an issue with.

Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

SELECT A TRANSACTION
Payment on Online Stores

Making an online payment to a merchant using BHIM UPI is easy:

  1. On the merchant payment page you will find "PhonePe BHIM UPI" or "BHIM UPI" as a payment option.
  2. Select BHIM UPI option and enter your BHIM UPI ID (VPA).
  3. You will then receive a notification on your PhonePe app & a SMS with a link which will direct you to the app.
  4. Enter your BHIM UPI PIN here and your payment will be completed. As easy as this!
Received Incorrect Refund

Please consider the following possibilities for the mismatch:

  • Case 1: Please check if you have items in your order and you have cancelled / returned. In this case, the refunded amount could be for the returned items only.
  • Case 2: Cashbacks are applicable for successful orders only.For example: You place an order of Rs.1500 on Flipkart and receive Rs.100 cashback. In the event of a cancellation or return, a refund will be initiated to you. The refunded amount will be Rs.1400 (1500 - 100), after adjusting the cash back.
  • Case 3: Amount paid by Debit Card / BHIM UPI / Wallet will come back in PhonePe wallet.Amount paid by Gift Cards / credit cards will go back to source.
How does QR code based payments work?

The ‘Scan QR’ feature lets you use your smartphone to scan a PhonePe or any BHIM UPI QR code and make a payment without ever having to disclose your personal or bank details.

Tap on the QR code icon present on the top right corner of PhonePe app homepage to access the Scan QR feature.

How to make payments by scanning QR code?

Making a payment by scanning a QR code is very simple. Please follow the below steps to do so:

  • Tap on the QR Code icon present on the top right corner of app homepage
  • Point the camera at the QR Code
  • The app should detect the QR Code and take you to the payment page
  • Enter the amount to be paid (Note: The amount can be prefilled in case of Dynamic QR codes)
  • Choose the preferred mode of payment
  • Click on the Pay button at the bottom of the screen
  • Follow the steps on the next screen (the steps will change on the basis of the chosen payment instrument)
  • Once the payment is successful, you will see a success confirmation page
  • Unable to scan QR code

    If you encounter issues with a Store QR code, kindly follow the below mentioned steps:

  • Ensure that you are using the latest app version
  • Make sure the camera angle is correct & directly opposite to the QR code, so that the whole QR code is visible in the marked area
  • Make sure that QR Code is in a bright area
  • Ensure that you have proper internet connectivity
  • Ensure that your camera is not being used by another app
  • Retry after closing and reopening the app
  • Restart your device and try again
  • Alternative method to use QR Scan

  • Take a full size picture of the QR Code
  • Tap on the Scan & Pay icon on PhonePe app homepage
  • Tap on the image gallery icon and select the QR code picture saved in your phone gallery
  • Choose the preferred mode of payment
  • Click on the Pay button at the bottom of the screen
  • Follow the steps on the next screen (the steps will change on the basis of the chosen payment instrument)
  • Once the payment is successful, you will see a success confirmation page
  • However if you are unable to use even this alternative, please make the payment via any other mode of your choice.

    Also, please click on the ‘Contact Us’ button below and provide us with the following details:

    1. Name of the store
    2. Address of the store (optional)
    3. Phone number of the merchant (optional)
    4. Attach a picture of the QR code

    We will investigate the issue with the store based on the information provided by you.

    Store denying to accept payment via PhonePe QR Code

    If you find a store listed in the “Stores” section of PhonePe app OR see a PhonePe QR code at the store, but the store/merchant denies to accept payment via PhonePe, please click on the ‘Contact Us’ button below and provide the following details:

    1. Name of the store
    2. Address of the store (optional)
    3. Phone number of the merchant (optional)
    4. Reason why the store has declined to accept payments through PhonePe.

    We will investigate the issue with the store based on the information provided by you.

    How to make payment via collect request?

    Few stores require you to make the payment via a collect request received on your PhonePe app. Below are the steps to be followed for payments at such stores:

    • Store biller would request your PhonePe registered mobile number
    • Your mobile number will be entered into the device/terminal and they will ask you to wait for the collect request notification
    • You will receive a payment request notification via SMS and an app notification in your phone.
      • Click on the link received in the SMS, and you will be taken to the payment screen on the PhonePe app
      • Or, you can launch the PhonePe app. You will see a pop-up with the billing amount and 2 options - “PAY” & “DECLINE”. Click “PAY” to make the payment
    • Choose the preferred mode of payment
    • Enter the BHIM UPI PIN / Card details & click Submit
    • Once the payment is successful, you will see a success confirmation page

    Important: Make sure you complete the payment process as quickly as possible or your payment might fail in case it is not received by the merchant within a specific duration of time (maximum 180 seconds).

    Note: In case you do not wish to approve this request or are unaware of this request, please click the “DECLINE” button.

    Store machine/terminal is not working

    If the store accepts payment via PhonePe but is facing some technical issue with the device/terminal, please click on the ‘Contact Us’ button below and provide the following details:

    1. Name of the store
    2. Location of the store
    3. Contact number of the merchant (if possible)

    We will investigate the issue with the store based on the information provided by you.

    Collect request notification / SMS not received

    If you do not receive the Collect request notification on PhonePe app, please follow the below steps:

    • Ensure that you have proper internet connectivity
    • Open the PhonePe app and click on Notifications (bell icon) on the top right corner of homepage
    • Refresh the Notifications page by pulling the screen down
    • If you still don’t get the notification, retry after closing and reopening the app

    If you do not receive the Collect request notification via SMS, please follow the below steps:

    • Ensure that you have a good signal strength
    • Ensure that you have not enabled DND (Do Not Disturb) with your operator for the mobile number registered with us. You can check this by going to your Phone Settings >> Apps & Notifications >> Notifications >> Do Not Disturb.

    If you have ensured the above checks, but still do not receive both of the payment request notifications, please request the store to resend the collect request.

    If the problem persists, please make the payment via any other mode. Also, click on the “Contact Us” button below to report the issue. We will investigate the matter and get back to you.

    Payment successful but Store didn't receive the payment confirmation

    If your payment was successful but the store denied to provide the product/order because they didn’t receive the payment confirmation from PhonePe, please do the following:

    1. Contact the merchant with your transaction success screen (green in color)
    2. Request them to check the confirmation in the PhonePe merchant app or web dashboard available with them

    If they still deny to provide the product/order, please click on the button below to raise a complaint with PhonePe support by selecting the relevant transaction

    PhonePe will reach out to the merchant/store and enquire about the issue, and will then get back to you soon with an appropriate resolution / refund of your amount.

    SELECT A TRANSACTION
    Paid twice / via another payment method

    If your payment was successful but the merchant/store denied to provide the product/order because they didn’t receive the payment confirmation from PhonePe, please select the transaction for which you did not get the order/product by clicking on the button below.

    PhonePe will reach out to the merchant/store and enquire about the issue, and will then get back to you soon with an appropriate resolution / refund of your amount.

    SELECT A TRANSACTION
    Transaction is pending

    Please note that sometimes it can take up to 5 minutes for the status of the payment to be updated. Kindly wait for a while until your transaction goes from the pending state (yellow screen) to successful (green screen) or failed state (red screen).

    SELECT A TRANSACTION
    Amount debited but transaction failed

    In case any amount gets debited from your bank account for a failed transaction, rest assured, it will be refunded back to the original source of payment automatically in the following durations:

    • Payment done via BHIM UPI: 3-5 working days
    • Payment done via Credit/debit card: 7-9 working days
    • Payment done via wallets: 1 working day

    You can attempt / make the payment again via any other mode for your order.

    SELECT A TRANSACTION
    Transaction failed

    Your transaction might fail due to various reasons. Please select the relevant failed transaction by clicking on the button below. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Offer cashback not received

    All the cashbacks are given based on the Terms & Conditions of an offer. It can take a maximum of 24 hours for the cashback to be credited to your Gift Voucher balance if you meet the eligibility criteria.

    If you didn’t receive any cashback for a transaction, you might not be eligible for the same. We request you to please check all the Terms & Conditions of that offer carefully by visiting the ‘View all Offers’ section on app homepage.

    However, if you still find yourself to be eligible for the cashback based on Offer Terms & Conditions, and have not received a cashback even after 24 hours of waiting, please select the relevant transaction by clicking on the button below.
    This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Offer cashback not received

    If you expected a higher cashback for a transaction, we request you to please check all the Terms & Conditions of that offer carefully by visiting the ‘View all Offers’ section on app homepage, as you might not be eligible for the same.

    Note: In case there are multiple offers applicable for a transaction on PhonePe, the best offer with the maximum cashback gets applied automatically.

    However, if you still find yourself to be eligible for a higher cashback based on Offer Terms & Conditions, please select the relevant transaction by clicking on the button below. This will help us provide a quick and appropriate resolution to your issue.

    Important: For example, if the offer description says “Cashback Upto Rs. 100”, and you received a lesser cashback for the same offer, then kindly check the other Terms & Conditions of the offer which must explain about the cashback amount eligibility varying from Rs. 0 to Rs. 100. In such cases, you would not be eligible for Rs. 100 cashback.

    SELECT A TRANSACTION
    What should I use 'Stores' option for?

    You can use the “Stores” feature to find nearby stores where PhonePe is accepted as a payment option. You can use it to find nearby stores in different categories like Food, Health, Shopping etc and the offers available in these stores.

    Please scroll the screen down to find :

    • The store image, location and contact information for each of those
    • The available offers in these stores
    • Additional information like open/close time, directions etc

    You can search for the desired stores by selecting the following available filters:

    1. Food
    2. Healthcare
    3. Shopping
    4. Utilities
    5. Travel
    6. Others
    What should I use “Stores” option for?

    We only display upto 50 nearest stores that are within 25 kms. of your selected location. If you are not able to see a store, it can either be very far from you or it may not be a part of our merchants network.

    If you would want PhonePe to add any store to our network, please click on the “Contact Us” button below and provide the following details:

    1. Name of the store
    2. Address of the store
    3. Phone number of the store

    We will pass this information to the relevant team to add it to our merchant network.

    Incorrect store information/image/location

    If you find the store information / image / location to be incorrect, please click on the ‘Contact Us’ button below and provide us with the following details:

    1. What information you found to be incorrect
    2. What is the correct information (optional)
    3. Name of the store (as in the app)
    4. Address of the store
    5. Phone number of the merchant (optional)

    We will check the store details based on the information provided by you, and will surely update the correct information.

    Incorrect contact details/Unable to contact the store

    If you find the store contact details to be incorrect, please click on the ‘Contact Us’ button below and provide us with the following details:

    1. Name of the store (as in the app)
    2. Address of the store (optional)
    3. Phone number of the merchant (as provided in the app)

    We will check the store details based on the information provided by you, and will surely update the correct contact details.

    Store denying to accept payment via PhonePe

    If you find a store listed in the “Stores” section of PhonePe app, but the store/merchant denies to accept payment via PhonePe, please click on the ‘Contact Us’ button below and provide the following details:

    1. Name of the store
    2. Address of the store (optional)
    3. Phone number of the merchant (optional)
    4. Reason why the store has declined to accept payments through PhonePe.

    We will investigate the issue with the store based on the information provided by you.

    Pricing and Fees

    There are no storage, insurance or any other charges imposed for the first two years of storing Gold on PhonePe. However, in case you have purchased less than 2 grams of gold within 24 months of your first Gold purchase on PhonePe, a nominal fee of 0.05% per month will be charged. This fee is to recover costs of storage, insurance and trusteeship. This fees will be deducted at the end of every month from your gold balance.

    For example, if a customer owns 1 gram of gold, at the end of two years, .005 gms of gold will be deducted from their balance each month - at an illustrative rate of Rs. 3,000 per gram, this is equivalent to a charge of approximately Rs. 1.50/ month or Rs. 18/ year.

    Issue with a transaction

    We need more details to resolve your query. Please click on the button below to select the relevant transaction. This will help us resolve your issue more quickly.

    SELECT A TRANSACTION
    What is "My QR Code"?

    A QR Code is a barcode that is readable by smartphones. The 'My QR code' on the PhonePe App can be used to receive payments from other PhonePe users.

    Please follow the below steps to open the My QR code in the PhonePe App:

    • Tap on the Profile Picture
    • Click ‘My QR Code’
    • The QR Code displayed is yours and can be shared with other PhonePe users to receive payments via the share button
    How to use My QR Code to make a payment?

    Making a payment using the QR code is very simple. Please follow the below steps to do so:

    • Tap on the QR code icon on the app home screen
    • Select the QR code received from the image gallery or directly scan the QR code
    • Enter the amount to be paid
    • Choose the preferred mode of payment and a Bank Account
    • Click ‘Send’
    • Enter the BHIM UPI PIN and click ‘Submit'
    Unable to scan the QR code

    If you are unable to scan the QR code, kindly go through the following troubleshooting steps:

    • Ensure that you are using the latest app version
    • Ensure that you have proper internet connectivity
    • Ensure that your camera is not being used by another app
    • Retry after closing and reopening the app
    • Restart your device and try again

    If the issue persists, please click on the ‘Contact Us’ button below and send us a picture of that QR Code.

    How to add/change My addresses?

    The option to add an Address is available within the PhonePe App. However, it is not mandatory to add one if you do not want to.

    Follow the below steps to add address:

    • Tap on your Profile picture
    • Click on ‘My Addresses’
    • Click on ‘Add New Address’
    • Enter your PhonePe password
    • Enter your address
    • Click on ‘Add Address’

    You can edit or delete your saved addresses at anytime by visiting this section.

    What can I use my addresses for?

    The saved addresses can be used by PhonePe for delivery purposes. For example, gold delivery.

    How to set/change My Language?

    Follow the steps below to set the language of your choice:

    • Tap on your Profile picture
    • Click on ‘My Language’
    • Select the desired language from the options available
    • Click ‘Continue’ to SAVE

    Important: If you notice that all the app screens and text do not switch to the language selected by you, kindly close and reopen the app. This will change all the available content to the selected language.

    What are the different languages supported on PhonePe?

    PhonePe currently supports 11 languages which are: Kannada, Marathi, Bengali, English, Hindi, Tamil, Gujarati, Telugu, Malayalam, Odia and Assamese.

    Note: Only the app content will be changed to the respective regional language. However, the Customer Support functionality is currently available only in English.

    How to reset/change the PhonePe App password?

    Follow the below steps to change the PhonePe App password:

    • Tap on your Profile Picture
    • Click the ‘Change Password’ option
    • Enter your current Password and then the New Password
    Forgot my password

    Follow the below steps, if you have forgotten your PhonePe app password:

    • Logout from PhonePe app from My Profile section
    • Click on the "Forgot Password" option from the app login screen
    • Enter your registered mobile number
    • We will send a 5-digit reset code/OTP to your registered mobile number
    • Enter this code (if not auto-filled) in the App along with a new 4-digit app password

    Note: Enable the SMS permissions from your app settings to autofill the 5-digit OTP. You can check this by going to your Phone Settings >> Apps & Notifications >> PhonePe >> Permissions.

    Not getting the OTP

    PhonePe keyboard is a secure keyboard that helps you access PhonePe quickly and easily. With this feature, you can use PhonePe whenever you are using the keypad for sending messages to someone or browsing the web.

    With the PhonePe keyboard enabled, you can use it to:

    • Send money to your contacts
    • Request money
    • Check your bank balance
    • Invite your friends to use PhonePe

    Important: The PhonePe keyboard is completely safe and secure. That's because you will be required to enter your UPI PIN to authorise any transaction.

    Note: Currently, the PhonePe keyboard can be enabled only on android devices.

    What is PhonePe keyboard?

    PhonePe keyboard is a secure keyboard that helps you access PhonePe quickly and easily. With this feature, you can use PhonePe whenever you are using the keypad for sending messages to someone or browsing the web.

    With the PhonePe keyboard enabled, you can use it to:

    • Send money to your contacts
    • Request money
    • Check your bank balance
    • Invite your friends to use PhonePe

    Important: The PhonePe keyboard is completely safe and secure. That's because you will be required to enter your UPI PIN to authorise any transaction.

    Note: Currently, the PhonePe keyboard can be enabled only on android devices.

    Why should I use PhonePe keyboard?

    Here are some advantages of using this feature:

    • You have an option to use PhonePe whenever required along with your normal keypad, while you are busy texting on any other app installed on your device, like Whatsapp, Hangouts, Facebook, etc.
    • Basically, you need not open the PhonePe app in case you wish to send or request money, or check your bank balance suddenly.
    • The keyboard also comes with built-in emojis.
    How to enable / disable the PhonePe keyboard?

    To enable the PhonePe keyboard on your device, please follow the steps below:

    • Click on your profile picture present on the top left corner of the app homepage
    • Click on 'Setup Phonepe keyboard'
    • Click on 'Enable PhonePe keyboard'
    • A pop-up window will open and display a list of options
    • Select PhonePe logo from the options displayed

    To disable the PhonePe keyboard on your device, please follow the steps below:

    • Go to your Phone settings > System > Language & Input
    • Click on ‘Manage keyboards’
    • Disable the PhonePe keyboard

    Note: The steps to disable it may vary from device to device

    I want to create / I have another PhonePe account

    Currently, we do not have an option to delete a PhonePe account. However, for any reason, if you wish to discontinue using your existing PhonePe account, you can follow the below steps:

    • Withdraw the withdrawable wallet balance to your bank account
    • Utilize the non-withdrawable balance available in your PhonePe wallet
    • Sell the gold or have it delivered to you (if any)
    • Unlink the bank account linked with your PhonePe account by following these steps: Click on My Money>> Bank Accounts>> Click on ‘Delete’ icon and choose ‘Unlink’.
    • Delete all saved cards
    • Raise a request for Wallet closure (only if you have a non-zero withdrawable balance) by following these steps: Click “?” on app home screen >> Wallets & Cards >> PhonePe wallet >> Closing PhonePe wallet >> CLOSE WALLET
    • Logout from the PhonePe account.

    Note: If you are a Min KYC user and are unable to withdraw the withdrawable balance, you can opt for a One time withdrawal option and close the wallet to get the withdrawable balance transferred to your linked primary bank account.

    Important points to note about Wallet Closure:

    • Wallet cannot be closed if you have some non-withdrawable (Gift Voucher) balance
    • Wallet cannot be closed if you have a withdrawable balance of less than Rs. 5
    • Wallet cannot be closed if you have any pending refunds / merchant transactions
    • Once the wallet is closed, we will not be able to reactivate it
    • No top-ups will be allowed after closure
    • After closure, you will continue receiving cashbacks as gift vouchers in the wallet, which can be used for merchant transactions in future
    Will PhonePe delete my transaction history if I wish to delete my account?

    As per the directives issued by the RBI, PPI (Prepaid Payment Instrument) issuers should maintain a log of all transactions undertaken using the PPIs for at least ten years. This data shall be made available for scrutiny to RBI or any other agency/agencies as advised by RBI.

    The RBI directive can be accessed by clicking on the link below -

    https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=11142

    Hence, we cannot delete your transaction history, but rest assured, it will remain safe with us.

    Not happy with the service

    If you had a bad experience with us, or if you would like to give us any feedback/suggestions on how we can improve our services, please let us know by clicking on the “Contact Us” option below.

    What is withdrawable & Non-withdrawable balance?

    Withdrawable balance:

    • It is the money you have added to your wallet
    • You can withdraw this balance to your linked bank account (only if you are an e-KYC user).

    Non-withdrawable balance:

    • It is your PhonePe Gift Voucher balance
    • Cashbacks received from various offers / scratch cards are added to your non-withdrawable wallet balance as Gift Vouchers
    • You cannot withdraw this balance to your linked bank account

    Note: You can use both types of wallet balance for mobile recharges, bill payments, and merchant transactions. However, it cannot be transferred to another PhonePe user.

    Gift voucher balance

    Gift Voucher balance is the same as non-withdrawable wallet balance. Cashbacks received from various offers / scratch cards are added to your non-withdrawable wallet balance as Gift vouchers.

    Your gift voucher balance can be used for mobile recharges, bill payments, and merchant transactions.

    Note: Gift voucher balance cannot be withdrawn to your bank account and cannot be transferred to another PhonePe user.

    What is KYC?
    • "KYC" stands for Know your Customer and refers to the various norms, rules and laws issued by the RBI under which PhonePe is required to procure personal identification details from you before any services can be delivered.
    • KYC documents may be requested for the continued usage of the PhonePe wallet.

    Note: PhonePe shall not be responsible for wrong details being entered by the user. In the event the beneficiary/KYC details provided are found to be incorrect/ insufficient, PhonePe retains the right to cancel your account.

    Is any KYC mandatory for new users?

    No, it is not mandatory for new users to do KYC to use the PhonePe App. But Full KYC needs to be completed to avail full benefits of any of the financial services on PhonePe app.

    Without providing any KYC details, you will not be able to use the PhonePe wallet services (Top-up and withdrawal). However by providing basic details (min-KYC), you can avail wallet top-up benefits on PhonePe.

    Important: Regardless of any KYC you have done or not, cashbacks will continue to get credited as Gift Voucher balance in your wallet which could be used for merchant transactions. Also, you can avail all other services offered on PhonePe app.

    Note: The option to complete full KYC will soon be available within the profile section of the PhonePe App.

    What is Minimum KYC, e-KYC & Full KYC?

    Minimum KYC: Updating basic details or completing your Minimum KYC refers to the self declaration of your name and Unique Identification Number via any of the following documents:

    1. Passport
    2. Driving license
    3. Permanent Account Number (PAN) Card
    4. Voter's Identity Card
    5. Job Card issued by NREGA, duly signed by an officer of the State Government

    e-KYC: The e-KYC service is currently unavailable on PhonePe App. It requires a user to upload the Aadhar Card details on the app followed by an OTP verification of the registered mobile number.

    Note: It was available to the PhonePe users who registered before 1st March, 2018.

    Full KYC:The option to complete full KYC will soon be available within the profile section of the PhonePe App.

    Which KYC allows which wallet services?

    The PhonePe Wallet is regulated by the RBI and to be able to operate a wallet, we must collect the basic identification details of a user, also referred to as minimum KYC.

    To avail higher transaction limits on wallet top-up, withdrawal and usage of wallet money, we would require you to complete the Full KYC process. Both of which are mandated by RBI guidelines for pre-paid instruments.

    No KYC Min KYC e-KYC Full KYC
    Wallet Top-up X YES (low limits) YES (high limits) YES (high limits)
    Wallet withdrawal X X YES (high limits) YES (high limits)
    Merchant payments YES (low limits) YES (low limits) YES (high limits) YES (high limits)
    Cashbacks (Gift Voucher) YES YES YES YES

    Note: An eKYC user can withdraw up to Rs 25,000 per month. This withdrawal limit is valid only for a period of 12 months post KYC completion. After 12 months, the user will have to complete full KYC to continue enjoying all the features of the PhonePe wallet. The option to complete full KYC will soon be available within the profile section of the PhonePe App.

    When will Full KYC be available?

    Please note that the option to complete full KYC will soon be available within the profile section of the PhonePe App.

    Is KYC a one time process?

    Full KYC is needed for the first time you decide to avail the financial services on PhonePe app. You will not be required to submit KYC data on an ongoing basis to access the services you have enrolled for. However, you might be required to submit a few more details to avail certain financial services like Mutual Funds and Insurance on PhonePe. You would be requested for such specific requirements when you choose to avail those services.

    Please note that the KYC will be valid for any financial products, services offered by PhonePe or its partners. You consent to PhonePe sharing the KYC information with any partners for the purpose of the financial offerings you choose to avail.

    Note:MinimumKYC ( 18 months validity period) or eKYC ( 12 months validity period) is a one-time process to activate your wallet. Post the validity period, you will be required to complete your full KYC to continue enjoying all the features of your PhonePe wallet. The option to complete full KYC will soon be available for within the profile section of the PhonePe App. This full KYC may be reviewed and updated periodically, based on the customer profile.

    Adding money to PhonePe wallet

    Adding money to the PhonePe wallet is simple and easy. Please follow the below mentioned steps do so:

    • Click on ‘My Money’
    • Click on the PhonePe logo displayed in the Wallets/Gift Voucher section
    • Click on the ‘Top-up’ option
    • Enter the amount
    • Select the mode of payment as BHIM UPI/Debit card
    • Click on ‘Topup Wallet’ and complete the transaction by authenticating it

    Wallet Top-up limits:

    Per transaction Per day Per Month Per Calendar Year
    e-KYC/Full KYC 1,00,000 1,00,000 1,00,000 2,00,000
    Min KYC 10,000 10,000 10,000 1,00,000
    No KYC NA NA NA NA

    Note: Wallet Top up is not allowed for Non KYC wallets

    Issue with a transaction

    We need more details specific to the transaction you faced an issue with.

    Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Withdrawing amount from PhonePe wallet

    You can easily withdraw the money (withdrawable balance only) from your PhonePe wallet by simply following these steps:

    • Click on ‘My Money’
    • Click on the PhonePe icon displayed in the Wallets/Gift Voucher section
    • Click on the ‘Withdrawal’ option
    • Drag the wallet icon down and drop it on your bank icon

    You will receive an SMS confirmation from PhonePe when the transfer is complete.

    Note: Cashbacks received as Gift Voucher (non-withdrawable) balance, cannot be withdrawn to your bank account

    Wallet withdrawal limits:

    Per transaction Per day Per Month Per Calendar Year
    e-KYC/Full KYC 5,000 25,000 25,000 3,00,000
    Min KYC NA NA NA NA

    Important: Wallet withdrawal is not allowed for min-KYC or No KYC wallets

    Issue with a transaction

    We need more details specific to the transaction you faced an issue with, while trying to withdraw the PhonePe wallet. Please click on the button below to select the relevant transaction.
    This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Terms & Conditions - Airtel Money

  • Please read the terms and conditions carefully before registering, accessing or using the ‘Airtel Money Services’ on PhonePe. You agree and acknowledge that you have read the terms and conditions set forth below. If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not use the Services and/or immediately terminate the Services.
  • We may amend the terms and conditions at any time by posting an updated version at www.phonepe.com ("PhonePe Site"). The updated version of the Terms of Service shall take effect immediately upon posting. If you use our Services, you will be bound by this Agreement which may be amended from time to time.

    1. Airtel Money or Airtel Money Wallet is pre-paid payment instrument which is issued and managed by ‘Airtel Payments Bank Limited’.
    2. PhonePe is only facilitating the usage of FreeCharge balance at various merchants. PhonePe in no way is responsible for creation or regulatory adherence of FreeCharge.
    3. By agreeing to link your Airtel Money Wallet (Airtel Money is now part of Airtel Payments Bank) on PhonePe you are confirming to have read and agreed to all the terms & conditions as set out by Airtel Payments Bank, a copy of which can be found at https://www.airtel.in/assets/pdf/airtel-money-tNc.pdf
    4. By linking your ‘Airtel Money Wallet ’ to PhonePe, you are authorizing PhonePe to perform multiple transactions on your Airtel Money wallet balance which includes, but is not limited to, debiting money due to merchants, checking balance, crediting refunds etc.
    5. Your consent for linking Airtel Money Wallet (Airtel Money is now part of Airtel Payments Bank) will be valid for 100 transactions, two years and upto ₹7000 per transaction
    6. PhonePe is only facilitating the usage of Airtel Money balance at various merchants. Phone in no way is responsible for creation or regulatory adherence of Airtel Money.
    7. PhonePe reserves the right to disable the ‘Airtel Money Wallet’ option during payments.
    8. PhonePe reserves the right to de-link the ‘Airtel Money Wallet’ from PhonePe at any point in time without prior intimation.
    Terms & Conditions - Jiomoney

    • Terms & Conditions for JioMoney Service on PhonePe
    • JioMoney or JioMoney Wallet (“JioMoney”) is pre-paid payment instrument which is issued and managed by ‘RELIANCE PAYMENT SOLUTIONS LIMITED’, also known as RPSL.
    • By agreeing to link your JioMoney on PhonePe, you are confirming that you have read and agreed to all terms and conditions as set-out by RPSL, a copy of which can be found at https://www.jiomoney.com/tandc.html#
    • By registering, accessing or using the ‘JioMoney Services’ on PhonePe, you (“You” or “Your”) agree to be bound by:

      a. the terms and conditions below (“T&C”);

      b. the Terms of Use, Privacy Policy and other relevant documentation including any modifications, alterations or updates thereof, that are published on www.phonepe.com ("PhonePe Site")

      c. All applicable terms and conditions available at https://www.jiomoney.com/tandc.html#

    • You agree and acknowledge that you have read the T&C set forth below. If you do not agree to these T&C or do not wish to be bound by these T&C, you may not use the Services.
    • This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    • We reserve the right, at our sole discretion, to change, modify, add or remove portions of this document, at any time without any prior written notice to You.
    • PhonePe is only facilitating the usage of JioMoney balance at various merchants. PhonePe shall in no way be liable for creation or regulatory adherence of JioMoney.
    • By linking your JioMoney to PhonePe, you authorise PhonePe to perform multiple operations on your JioMoney including but not limited to, debiting amounts against payments due to merchants, checking balance, crediting refunds etc.
    • PhonePe reserves the right to disable the ‘JioMoney’ option during payments.
    • PhonePe reserves the right to de-link the ‘JioMoney’ from PhonePe at any point in time without prior intimation to you.
    • JioMoney services, included on or otherwise made available to you through us provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing.
    Terms & Conditions - FreeCharge

    • Please read the terms and conditions carefully before registering, accessing or using the ‘Freecharge Services’ on PhonePe. You agree and acknowledge that you have read the terms and conditions set forth below. If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not use the Services and/or immediately terminate the Services.
    • We may amend the terms and conditions at any time by posting an updated version at www.phonepe.com ("PhonePe Site"). The updated version of the Terms of Service shall take effect immediately upon posting. If you use our Services, you will be bound by this Agreement which may be amended from time to time.

    1. FreeCharge or FreeCharge Balance is pre-paid payment instrument which is issued and managed by ‘Freecharge Payment Technologies Pvt. Ltd.’.
    2. PhonePe is only facilitating the usage of FreeCharge balance at various merchants. PhonePe in no way is responsible for creation or regulatory adherence of FreeCharge.
    3. By agreeing to link your FreeCharge Balance on PhonePe, you are confirming that you have read and agreed to all terms and conditions as set-out by FreeCharge, a copy of which can be found at https://www.freecharge.in/app/termsandconditions.htm
    4. By linking your ‘FreeCharge Balance’ to PhonePe, you are authorising PhonePe to perform multiple operations on your ‘FreeCharge Balance’ which includes, but is not limited to, debiting amounts against payments due to merchants, checking balance, crediting refunds etc.
    5. PhonePe reserves the right to disable the ‘FreeCharge Balance’ option during payments.
    6. PhonePe reserves the right to de-link the ‘FreeCharge Balance’ from PhonePe at any point in time without prior intimation.
    Terms & Conditions - Oxigen Wallet

    Please read the terms and conditions carefully before registering, accessing or using the ‘Oxigen Wallet Services’ on PhonePe. You agree and acknowledge that you have read the terms and conditions set forth below. If you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not use the Services and/or immediately terminate the Services.

    We may amend the terms and conditions at any time by posting an updated version at www.phonepe.com ("PhonePe Site"). The updated version of the Terms of Service shall take effect immediately upon posting. If you use our Services, you will be bound by this Agreement which may be amended from time to time.

    1. Oxigen Wallet or Oxigen Wallet Balance is pre-paid payment instrument which is issued and managed by ‘Oxigen Services Pvt. Ltd.’.
    2. PhonePe is only facilitating the usage of Oxigen Wallet balance at various merchants. Phone in no way is responsible for creation or regulatory adherence of Oxigen Wallet for the above use cases.
    3. By agreeing to link your Oxigen Wallet Balance on PhonePe, you are confirming that you have read and agreed to all terms and conditions as set-out by Oxigen Wallet, a copy of which can be found at https://www.oxigenwallet.com/terms-conditions
    4. By linking your ‘Oxigen Wallet Balance’ to PhonePe, you are authorising PhonePe to perform multiple operations on your ‘Oxigen Wallet Balance’ which includes, but is not limited to, debiting amounts against payments due to merchants, checking balance, crediting refunds, etc.
    5. PhonePe reserves the right to disable the ‘Oxigen Wallet Balance’ option during payments.
    6. PhonePe reserves the right to de-link the ‘Oxigen Wallet Balance’ from PhonePe at any point in time without prior intimation.
    7. Loading of Oxigen Wallet inside Phonepe App is subject to KYC Terms & conditions and wallet limits defined by Oxigen Wallet.
    Sending money using BHIM UPI

    Here's how a fund transfer work on PhonePe:

    Sending money from BHIM UPI linked bank account:

    1. Click on "Send" icon
    2. Choose a contact from your phonebook or enter the beneficiary mobile number.
    3. Enter the desired amount.
    4. Select the debiting bank account, click on send.
    5. This will direct you to NPCI page. Enter your BHIM UPI PIN for completing a successful fund transfer.

    Through your BHIM UPI linked bank account, you can send money to anyone who has linked his/her bank account on any BHIM UPI-enabled app by using their BHIM UPI ID (VPA). You can also send money to a non PhonePe users from Bank account contact option (Bank should be BHIM UPI enabled).

    Unable to send money using BHIM UPI

    Fund transfer from BHIM UPI is hassle free but when fails its due to few reasons mentioned below:

    • When beneficiary bank's server is offline or busy.
    • If the beneficiary's bank is not on BHIM UPI platform.
    • Beneficiary might not have a PhonePe account.
    Money sent to a wrong contact

    The payment initiated from BHIM UPI is instant and cannot be stopped once the BHIM UPI PIN is authenticated. In this case, we request you to contact your bank.

    Issue with a transaction

    We need more details specific to the transaction you faced an issue with.

    Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Sending money using the PhonePe wallet

    PhonePe doesn’t allow you to transfer your PhonePe wallet money to another user's wallet. Please note that Money transfers can be done only via BHIM UPI.
    Wallet money can only be used for doing recharge, bill payments and merchant transactions on PhonePe.

    Unable to send money using the PhonePe Wallet

    The fund transfer from PhonePe wallet is instant. An individual will face an issue if:

    1. The remitter/beneficiary monthly wallet limit has breached.
    2. The beneficiary does not have a PhonePe account.

    In any other case, we suggest you to contact our support team.

    Money sent to the wrong contact

    The payment initiated from wallet is instant and cannot be stopped once the transaction is completed. The amount processed cannot be reversed/stopped.

    Issue with a transaction

    We need more details specific to the transaction you faced an issue with.

    Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    What is a PhonePe scratch card?

    A PhonePe scratch card is a feature that gives you the chance to win exciting rewards.

    Subject to the T&Cs of the offer applied, you will receive scratch cards for eligible transactions that you make via PhonePe.

    SELECT A TRANSACTION
    Where do I find scratch cards in PhonePe?

    All scratch cards received are saved in the Reward Section on the home screen of the PhonePe app. To view all the scratch cards, tap on the rewards icon in the app.

    Note: You will receive a scratch card only for eligible transactions.

    SELECT A TRANSACTION
    How do I know how much reward money I won?

    Play the scratch card to view your reward on the app screen.

    To find the details of all the scratch cards received for older transactions, please check the rewards section of the PhonePe App and click on Rewards for the reward money or click on Offers to view the benefits received.

    SELECT A TRANSACTION
    When will the reward money be credited?

    Reward money will be added to your PhonePe gift voucher balance instantly & the benefits will be added in the offers under reward section after you redeem the scratch card.

    SELECT A TRANSACTION
    How many scratch cards for one transaction?

    PhonePe users are eligible to receive one scratch card per transaction. Please read the offer T&Cs carefully.

    SELECT A TRANSACTION
    What if there are multiple offers?

    In case of multiple offers, the best offer(s) will be applied automatically. This is subject to the offer T&Cs applicable to your transaction.

    SELECT A TRANSACTION
    Where do I find latest scratch card offers?

    The latest offers can be found under the offers section of the PhonePe App. You will also be able to see the same on the relevant category/transaction pages when initiating a transaction.

    SELECT A TRANSACTION
    Do high value transactions win high reward?

    Reward money that you can win will be in accordance with the offer terms and conditions. Request you to read them carefully before initiating a transaction via PhonePe.

    SELECT A TRANSACTION
    How to win a PhonePe scratch card?

    It's simple! All you have to do is make transactions via PhonePe & you can win yourself exiciting scratch cards. Please read the details of the offer and eligibility criteria provided in the offers section of your PhonePe App.

    SELECT A TRANSACTION
    Do I get scratch card for all transactions?

    Scratch cards are given out based on the T&C of each offer. Please read the T&Cs carefully before you complete your transaction. You will also be able to see the same on the relevant category/transaction pages when initiating a transaction.

    SELECT A TRANSACTION
    Are there any T&Cs to get a scratch card?

    PhonePe scratch cards can be availed if the transaction initiated by the user satisfies the eligibility requirements of the offer. Please read the T&Cs carefully before you complete your transaction.

    SELECT A TRANSACTION
    Why no scratch card for my transaction?

    Scratch cards are given out based on the T&C of each offer. While we strive to launch new and exciting scratch card offers, it may not be applicable for all transactions initiated via PhonePe. Please read the T&Cs carefully before you complete your transaction.

    SELECT A TRANSACTION
    What is the validity of a scratch card?

    PhonePe scratch cards need to be redeemed within a limited period of issuance. In case there are additional benefits an offer, these will have corresponding expiry dates of utilization as well.

    Always look for the expiry date on top of an unscratched card.

    Note: The expiry of a card will start showing up only 30 days before the expiry of an unscratched card.

    SELECT A TRANSACTION
    Is there a limit to win scratch cards?

    There is no limit for the amount of scratch cards that you can receive for eligible transactions. However, this will always be determined by the offer T&Cs.

    SELECT A TRANSACTION
    Minimum transaction value for reward money

    Every scratch card offer comes with its own set of terms and conditions. These T&Cs explicitly outline the minimum transaction value required for a user to win reward money or benefits through scratch cards.

    SELECT A TRANSACTION
    What is a coupon?

    A coupon is a reward that a user can win on receiving a scratch card. This coupon can be redeemed at a partner's website/app as per the relevant terms and conditions.

    How to use coupons?

    Coupons are processed as per the merchant's policies. So, refer to the coupon T&Cs for more clarity.

    Where do I find coupons that I have won?

    You can find all coupon rewards under 'View My Rewards' section in the PhonePe App.

    What is the validity of the coupons?

    Validity period differs from coupon to coupon. So, refer to the T&Cs for more clarity.

    What are the T&Cs to use coupons?

    The T&Cs to use coupons are coupon specific. Therefore, refer to the coupon's T&Cs for more clarity.

    Can anybody use my coupon which I won?

    If coupon terms and conditions are met then it can be used by anybody.

    What if I cancel my order?

    In instances of cancellation, customers need to refer to the coupon T&Cs to know whether the coupon can be availed or not.

    Paying using Phonepe Wallet

    It’s simple. Just follow these simple steps:

    1. Add items to your cart on the online merchant.
    2. Proceed to pay for your order.
    3. Choose 'PhonePe' from the listed payment options and follow the prompts.
    4. If there is sufficient wallet balance in your PhonePe wallet, click on the Pay button to complete the transaction.
    5. If you have insufficient wallet balance you do not need to top up! Choose from the other payment options (in addition to the wallet) and follow the steps to complete the transaction.

    Note: To transact via PhonePe you have to register on PhonePe. It’s a quick and simple process. If you have a PhonePe account already just login to your PhonePe account with the registered mobile number and your 4 digit password.

    Pay using Debit/Credit Card

    It’s simple. Just follow these simple steps:

    1. Add items to your cart on the online merchant.
    2. Proceed to pay for your order.
    3. Choose 'PhonePe' from the listed payment options and follow the prompts.
    4. Enter Card details and proceed.

    Note: To transact via PhonePe you have to register on PhonePe. It’s a quick and simple process. If you have a PhonePe account already just login to your PhonePe account with the registered mobile number and your 4 digit password.

    Paying using Phonepe App

    It’s simple. Just follow these simple steps:

    1. Add items to your cart on the online merchant.
    2. Proceed to pay for your order.
    3. Choose 'PhonePe' from the listed payment options.
    4. Select Pay using PhonePe App.
    5. Click on Pay.
    6. Open the PhonePe mobile app.
    7. Go to Notifications (bell icon) OR Pending transactions.
    8. Click on pay for this transaction.
    9. Complete the payment entering your BHIM UPI PIN.
    On Flipkart Website
    1. Go to User profile in the top right corner.
    2. Go to Wallet.
    3. Click on PhonePe wallet.
    4. Click on Activate PhonePe Wallet.
    5. If you are already registered on PhonePe with this number , please login using your PhonePe Password. If you are not registered on PhonePe, add your details and proceed.
    Flipkart Android App
    1. Go to “My Account” section on the Flipkart Android App.
    2. Go to “My Wallet and Cards”.
    3. Click on Activate PhonePe Wallet.
    4. If you are already registered on PhonePe with this number , please login using your PhonePe Password. If you are not registered on PhonePe, add your details and proceed.
    Flipkart iOS App
    1. Go to “Account” section on the Flipkart Android App.
    2. Go to “My Wallet”.
    3. Click on Activate PhonePe Wallet.
    4. If you are already registered on PhonePe with this number , please login using your PhonePe Password If you are not registered on PhonePe, add your details and proceed.
    About Gold on PhonePe

    PhonePe offers you the innovative feature of safely purchasing Certified 24 Karat Gold at transparent prices, anytime anywhere. You can purchase Gold for flexible amounts starting from Re. 1.

    Customers are the legal owners of their corresponding grams of 24K gold which is stored in 100% insured, secure vaults.

    Gold on PhonePe is neither a financial product nor a deposit but a method of purchasing gold for the personal needs of the customer. The customer has complete freedom to seek physical delivery of gold anytime and on as many occasions as (s)he wants. Since it is not physically possible to deliver a fractional quantity of gold, minimum quantity for which the delivery is proposed to be made has been kept at 1 gram. Gold in grams up to 4 decimal places shall be credited to the customer's account.

    How it works?
    1. Scroll to the Gold section on PhonePe and Monitor the Live Gold Price
    2. Choose the Gold purity you wish to purchase and make the payment (99.5% - powered by SafeGold or 99.99% - powered by MMTC-PAMP).
    3. Your Gold is physically stored in fully-insured lockers for safekeeping.
    4. At any point in the future, you can choose to Buy, Sell Gold or Request for Delivery in the form of Gold products offered by your Gold provider.
    Purchase Gold on PhonePe

    You can make an offer to buy gold at the rate displayed on PhonePe in either Rupees or grams. For example, you can buy gold worth Re 1 and above or 0.001 grams and above.

    Current Gold Price on PhonePe

    At any point in time, you can clearly see the live buy-sell quote on the PhonePe app, which will be derived from the wholesale bullion market. The Live gold rate is expressed as Indian Rupees (INR) per gram of 24K gold, as posted from time to time. The Gold rate is inclusive of customs duty and taxes, however excludes product manufacturing/making charges & delivery charges.

    Frequency of gold buying/selling price change: The price of gold changes in line with changes in the commercial bullion market. The price, at which customers choose to buy Gold, will be valid for 5 minutes from the time of landing on the Gold section on PhonePe.

    Purity and Safety of Gold

    The Gold purchased by you is certified 24 Karat Gold, which is the highest form of Gold available. You can choose to buy Gold from SafeGold or MMTC-PAMP as per your purity requirement.

    Karat Measure Gold Purity Gold Content
    24K 999.9 99.99%
    24K 995 99.50%
    24K 1000 100%
    24K 916.7 91.67%
    18K 750 75%

    Purity is explained as percentage of Pure Gold content present in every 1000 parts of your Gold grams.

    SafeGold

    SafeGold offers 24K Gold with a defined quality standard of 99.5% purity. SafeGold follows global best practices to protect customer interests at all times.

    • Gold is sourced from the highest quality banks and bullion traders and tested for purity and weight before acceptance in the vault.
    • Gold is stored in a vault, operated by Brink’s (the Custodian), one of the largest safekeepers in the world for precious metals.
    • IDBI Trusteeship Services Limited (the Trustee) has a charge on all gold in the vault in favour of customers. The Trustee serves as an independent entity who is responsible for protecting customer interests at all times.
    • All products dispatched to customers are further tested by an independent assay certification agency to ensure weight and purity is at or above what is committed to customers.

    Such a structure with independent checks and balances at multiple stages ensures the best outcome for customers since there is no embedded conflict of interest among entities supplying, storing and certifying your gold

    MMTC-PAMP

    MMTC-PAMP offers 24K Gold with a quality standard of 99.99% purity. MMTC-PAMP operates India’s first and only London Bullion Market Association (LBMA) Good Delivery accredited Gold & Silver refinery.

    • MMTC-PAMP is the custodian of your accumulated Gold, right from the point you buy Gold on PhonePe
    • Your gold is secured in physical form in a Locker with MMTC-PAMP until you sell the gold or get it delivered.
    • The Locker is fully insured for all eventualities for your Gold’s safety.
    • MMTC-PAMP operates a BIS certified refinery. All products dispatched are assay certified to ensure weight and purity of the Gold product is as promised.
    Difference between buy and sell price

    In the Gold market, the sell price is usually lower than the buy price. This is primarily because of the costs involved in bank charges, technology and payment processing costs. PhonePe is not a trading platform. Unlike trading platforms, actual physical gold is secured for your Gold transaction. While the difference between buy and sell price for gold coins and jewellery in the market is typically 8-10%, this difference is nominal for your Gold transactions on PhonePe.

    Storage of your Gold

    PhonePe is simply a platform where you can buy, sell, or request delivery of the Gold purchased by you. The gold you purchase is physically stored in a fully insured Gold Locker. The secure storage is covered by a comprehensive insurance policy that includes the customer gold stored in the vault. Both Gold providers - SafeGold and MMTC-PAMP have an additional insurance policy to cover gold in transit.

    Free Storage period

    MMTC-PAMP -

    • Customer can hold gold for 5 years as custody period.
    • In case of expiry of Custody Period, MMTC-PAMP reserves the right to repurchase the gold holding of the Customer at the prevalent live sell-back price of Gold, after deducting applicable charges and taxes

    SafeGold -

    • Customer can hold gold for 7 years as custody period.
    • Customers can avail the free locker facility for a period of 2 years
    • 2 years is calculated from the date of 1st purchase of Gold from SafeGold on PhonePe

    After 2 years, the locker facility could come at an additional cost, which has been specified in the Pricing and Fees section of the PhonePe app.

    Minimum & maximum amount you can invest

    The minimum amount of purchase is Re. 1. Currently, you can accumulate up to 60 grams worth of Gold at any point in time. In case you plan to accumulate more gold, you may have to provide additional information as per the KYC requirements. Please keep in mind, you can purchase Gold for a maximum of Rs 50,000 in a single day on PhonePe.

    Maximum holding period for Gold

    Gold on PhonePe is not a financial product and does not have any fixed tenure. However, customers have to take delivery of their gold within a maximum of 5 years from the purchase transaction.

    Purchase Gold for an unserviceable pincode

    You can purchase and accumulate Gold and sell it at a later point in time. In addition, you can check in the future if your Pin Code is serviceable then and get the physical gold delivered to you. Alternatively, you can get the physical gold delivered at another serviceable location or pick up your Gold product from the nearest retail outlet of your Gold provider. Please reach out to us via [email protected] in case you plan to initiate redemption of your Gold from the retail outlet so that the products can be made available for the pickup.

    Changing your linked mobile number

    Your gold locker balance is linked to your PhonePe account. You can update your new mobile number as per the PhonePe process and access your gold balance.

    Eligibility for Gold purchase

    Any resident Indian (minimum 18 years old) can enroll for Gold transactions on PhonePe. In case you relocate outside of India, you will have to sell or take delivery of the gold accumulated in your account at a serviceable pin code.

    Pin-code in the Purchase Invoice

    The pin-code for billing of your Gold purchase is captured from the location of your device basis the available geo-signals.

    Payment instruments allowed for purchase

    Customers can purchase Gold on PhonePe through multiple payment modes across PhonePe Wallet, UPI, debit and credit cards.

    Cancellations and Refunds

    Once purchase gold on PhonePe, you cannot cancel it or request for refund. However, in case your purchase transaction fails, your money will be refunded promptly.

    Access gold balance & order history

    As soon as your purchase is complete, your gold balance will be updated in your gold locker accessible anytime on PhonePe. You will be able to view the gold value in both, grams and rupees denominations for easy reference.You can view all your historical transactions from the PhonePe Transactions section.

    Accessing invoices for my orders

    An invoice is emailed to the customer after each transaction if the customer has a verified email account. In case you haven’t received your invoice, please check if your email account is verified with PhonePe and request for the invoice again from the section on Transactions History.

    Sell your Gold on PhonePe

    You can choose to sell any amount of gold at the live sell price starting with a minimum of Re. 5 to a maximum of the amount of gold that you own. The sell quote may be temporarily unavailable in the unlikely event of a disruption in the bullion market.

    In the rare event of any technical failure, your offer to sell may be rejected. The quantity offered by you to sell will be credited back in your Gold account.

    Live Sell price for my Gold

    At any point in time, you can clearly see the live buy-sell quote on the PhonePe app, which will be derived from the wholesale bullion market. The sell price means the gold rate in Indian Rupees (INR) per gram 99.5% pure gold as posted from time to time, after deducting all bank charges and operational costs. No additional taxes will be levied when you sell your Gold on PhonePe.

    The gold sell price will always be transparently published at any point in time.

    Your accumulated Gold quantity is clearly displayed in the Gold locker and valued in Rupees at the Live Sell price for your convenience.

    Please note:The sell quote may be temporarily unavailable in the unlikely event of a disruption in the bullion market. In case of high-value purchases, there may be a cooling off period before you can liquidate your Gold, due to internal validation checks.

    Value of Gold in my Locker

    At any point in time, you can clearly see the grams of Gold in your locker and its corresponding value in Indian Rupees (INR). The INR value of the Gold grams in your locker is calculated basis the live sell price on the PhonePe app, which will be derived from the wholesale bullion market.

    The sell-price means the gold rate in Indian Rupees (INR) per gram of 24K gold as posted from time to time, after deducting all bank charges and operational costs. No additional taxes will be levied when you sell your Gold on PhonePe. The gold sell-price will always be transparently published at any point in time.

    Frequency of gold buy/selling price change

    The price of gold changes in line with changes in the commercial bullion market. The price, at which customers choose to sell Gold, will be valid for 4 minutes from the time of clicking on the option to sell.

    Receiving money from your gold sale

    You will receive the proceeds from your Gold sale within 72 hours of your transaction. The money will reflect in the your PhonePe wallet / bank account after deducting any applicable transaction charges (which will be disclosed in advance).

    Invoice for my sale transaction

    You will be emailed the invoice on your verified PhonePe e-mail account. Alternatively, you can go to your transaction details and request for an invoice at any point in time.

    Are there any restrictions on Selling Gold?

    You cannot make a Sale transaction on the same day as your Gold Purchase. You will have to wait for 1 day from the day of your Gold purchase to be able to sell your Gold. In addition, due to risk or security concerns, you may not be allowed to buy or sell Gold on PhonePe as deemed fit. Please reach out to us via [email protected] for further clarification.

    Get your Gold delivered

    You can request for delivery of all or part of your gold balance, in the forms of gold coins and pendants. You must have at least 1 gram Gold in your locker balance to request delivery.

    You can select the quantity and denomination of the gold you wish to withdraw from the available catalogue options. Each product will have different making charges, based on the weight and design. You must confirm the transaction by paying the additional making and delivery charge. The Gold product will be delivered at the notified address by a logistics provider arranged by the respective gold provider, and you will receive a confirmation on your registered mobile number.

    Are the coins certified for purity?

    All coins are independently assay certified for purity and weight and delivered in tamper proof packaging. BIS standards do not allow independent hallmarking agencies to certify 24K gold.

    How will I track the Gold delivery status?

    Once you place the request for delivery of Gold, you will receive a tracking link from the delivery partner via SMS. You can also track the status of your delivery request from the transaction page on the PhonePe app.

    Time taken to deliver your Gold

    Your gold product will usually be delivered within 7-10 working days of your delivery request, on a best effort basis. A tracking link will be shared with you to track the status of your delivery. In case your delivery does not go through, the logistics partner will reattempt the delivery twice. In case the delivery still fails, your gold balance will be transferred back to your Gold Locker, however the making and delivery charges will be deducted from your account.

    Charges to get your Gold delivery

    There are nominal making and delivery charges to get your Gold delivered.These charges will be clearly mentioned on the product page of the Gold product that you wish to purchase.

    Cancelling or updating delivery request

    Once you place a delivery request, you must accept the delivery made to you. It cannot be cancelled or delivered at a later point in time.

    Pincodes where delivery is available

    In case of delivery of coin/bar, the shipment will be delivered to the address of the customer as per PhonePe records. PhonePe will maintain a list of serviceable pin codes and prior to making any purchase the customer will be informed whether their pin code is serviceable. You can update the delivery address at the time of making a delivery request. However, this cannot be changed once the delivery is requested on the PhonePe platform. In case your pin code is not serviceable at the time of your delivery request, you can get the delivery at another serviceable pin code or pick up your Gold product from the nearest retail outlets of your Gold providers. Please reach out to us via [email protected] in case you plan to initiate redemption of your Gold from the retail outlet so that the products can be made available for the pickup.

    Redeem Gold for someone else

    Only in case of death of the applicant, the legal heir will be able to collect the gold coins by showing the proof of identity along with the original / notarized copy of the death certificate and proof that the person is the legal heir of the applicant.

    Why is my order stuck in pending state/ units not alloted?

    Once the payment is successful, it usually takes 1-2 working days for the Asset Management Company (AMC) to allot units. There may be a delay in case there are holidays between those days.

    In case unit allotment gets rejected, refunds will be processed in 7 to 10 days from the date the transaction was rejected.

    In case your units have not been allotted even after the stipulated time period, please SELECT A TRANSACTION to raise a ticket.

    SELECT A TRANSACTION
    Why did my order fail?

    Orders can fail for multiple reasons. Please refer the rejection reason in the order status section.

    SELECT A TRANSACTION
    Transaction/Order failed but amount debited

    In case of a failed order/transaction, any amount debited from your bank account will be credited back to the registered bank account within 7 to 10 days from the date the transaction was rejected.

    SELECT A TRANSACTION
    Units not allotted

    It usually takes 1-2 working days for the Asset Management Companies (AMCs) to allot units. Therefore, the order status will be Unit Allotment Under Process. In case the unit allotment gets rejected for any reason, refunds will be processed in 7 to 10 days from the date the transaction was rejected.

    SELECT A TRANSACTION
    When & where will I get my refund?

    All refunds will be credited to your primary bank account from which the payment was made while transacting on the PhonePe app within 7 to 10 days from the date the transaction was rejected.

    SELECT A TRANSACTION
    Why is my refund stuck in pending state?

    Refunds can take 7 to 10 days from the date the transaction was rejected.

    You can check the status by selecting the transaction below in case it has been more than 10 days from the date of failure.

    SELECT A TRANSACTION
    About Section 80C of the Income Tax Act

    Section 80C allows you to reduce your taxable income by upto ₹ 1,50,000 every Financial Year by claiming various investments and expenses as deductions. Some of the popular options under Section 80C are:

    Investments

    • Tax Saving Funds (ELSS: Equity Linked Savings Scheme)
    • Employee Provident Fund (EPF) and Voluntary Provident Fund
    • Public Provident Fund (PPF)
    • National Savings Certificate (NSC)
    • 5-Year Bank FDs
    • 5-Year Post Office Deposits
    • Unit Linked Insurance Plan (ULIP)

    Expenses

    • Life Insurance Premium
    • Children’s tuition fees
    • Repayment of Home Loan Principal
    • Stamp Duty and Registration Charges paid on House Property
    How much tax can I save under Section 80C?

    Section 80C allows a maximum deduction of ₹ 1,50,000 from your taxable income. The total tax saving depends on your tax bracket.

    Example 1 Example 2
    Income ₹ 12,00,000 ₹ 8,50,000
    Tax bracket 30% 20%
    80C deduction claimed ₹ 1,50,000 ₹ 1,50,000
    Tax as per bracket ₹ 45,000 (1,50,000 x 30% tax rate) ₹ 30,000 (1,50,000 x 20% tax rate)
    Cess on Income Tax (4%) ₹ 1,800 (45,000 x 4% Cess) ₹ 1,200 (30,000 x 4% Cess)
    Total Tax Saved ₹ 46,800 ₹ 31,200

    Cess imposed by the Government for FY 2018-19, 2019-20 is 4%.

    Final date for claiming deduction for Section 80C

    The last working day on or before March 31st is the last date for claiming deduction for a Financial Year (FY).

    Please try and complete your investments 2-3 days before March 31st. However if you are investing on the last working day on or before March 31st, please complete the payment by 2 pm to avail tax benefits for the FY.

    About Tax Saving Funds

    Tax Saving Funds (ELSS: Equity Linked Savings Schemes) are equity mutual funds that offer tax benefits under Section 80C of Income Tax Act.

    Benefits of investing in Tax Saving Funds

    Tax Saving Funds are perhaps the best investment option for new investors. Here are some of the benefits:

    Tax saving of up to ₹46,800
    Depending on your tax bracket, you could save up to ₹46,800 in tax.

    Wealth Creation
    Tax Saving Funds have a potential to earn higher returns in the long-term compared to other 80C options such as PPF, NSC, and 5-Year Bank deposits.

    Click Here to know more

    Lowest lock-in (Period for which the investment can’t be redeemed)

    • Tax Saving Funds: 3 years
    • Bank FD: 5 years
    • NSC: 5-10 years
    • PPF: 15 years

    Professional Fund Management
    The Fund Managers research many companies in detail before investing and continuously monitor your investments so you don't have to spend undue time and money on researching and monitoring companies.

    Diversification

    Even if you invest just Rs 1,000, you could end up owning as many as 40 top-quality companies. Hence, even if one company does not do well the chances of losing money are reduced.

    Do Tax Saving Funds have the lowest lock-in ?

    Yes, the 3 year lock-in period of Tax Saving Funds is the lowest compared to other options such as Bank FD (5 years), NSC (5-10 years) and PPF (15 years).

    Are Tax Saving Funds regulated?

    Yes, Tax Saving Funds are essentially Mutual Funds that are highly regulated by the Securities Exchange Board of India (SEBI).

    To ensure the safety of your money, SEBI has laid down strict rules and regulations that all Mutual Funds have to adhere to.

    Are there any risks with Tax Saving Funds?

    As Tax Saving Funds are primarily Equity Mutual Funds that invest in shares of companies, their performance is linked to the stock market.

    However, Tax Saving Funds are much safer than directly investing in stocks as they have all the benefits of Mutual Funds such as:

    • Professional Fund Managers: Your money is managed by highly-experienced Fund Managers who research thousands of companies in detail before investing.
    • Diversification: Tax Saving Funds invest your money in many companies across multiple business sectors. This helps diversify your investments and the risks of losing money due to one company or sector not doing well, are reduced.
    Do I pay taxes on gains from investments?

    As per current rules, tax is applicable only when you sell your investment.

    As you can only sell 3 years after the investment date, any gains will be considered long-term and following rules apply:

    • Gains up to ₹ 1,00,000 are tax free (total limit for all long-term gains from equities)
    • Gains above ₹ 1,00,000 will be taxed at only 10%

    Example:

    • Amount invested: ₹ 1,50,000
    • Sale proceeds: ₹ 3,25,000
    • Total gains: ₹ 1,75,000
    • Of which tax free gains: ₹ 1,00,000
    • Tax payable: ₹ 7,500 (10% on balance ₹75,000)
    Wealth Creation

    * The return shown above is the average return for three year rolling time periods from January 1, 2009 to December 31, 2018 assuming investment is made every year on 1st January. The comparison of Tax Saving Mutual Funds (known as Equity Linked Savings Schemes: ELSS) versus other traditional savings instruments has been given for the purpose of the general information only. Past performance is not an indication of future results. Unlike PPF, Bank FDs and Savings Bank Accounts, Mutual Funds are subject to market risks and do not guarantee returns Source: Tax Saving MFs - ABSL Tax Relief’ 96 Fund-ELSS-Growth- | Bank FD - Historical SBI Retail Domestic Term Deposits Below One Crore for Individuals | PPF - Various websites

    How can I check my Portfolio and investments?

    The Portfolio shows the latest total value of your investments, the original amount invested and the gains.

    Clicking the specific fund name will give you fund-wise details including the number of units held, the matured and locked units, and the folio number allotted by the Asset Management Company (AMC).

    How to check and modify my account details?

    You can view and modify your account details by following the below steps:

    • Click on the 3 dots displayed at the top right-hand corner of the screen and tap on account details
    • You will be able to check your KYC status, view your primary bank account and communication details and modify your email ID, if required. Currently, you cannot modify the bank account which is linked with your folio to which the money gets credited online.

    However, we will let you know as soon as the option to modify your bank account is enabled.

    How to get Tax receipt/Investment proof?

    Once the payment is completed you will receive an email from PhonePe with the payment details. Once the units are allotted you would receive the statement of account via email from PhonePe as well as the respective AMC, which you can use as investment proof.

    Importing existing folios to PhonePe

    Currently, you can only view Tax Saving Funds invested through PhonePe.The option to import existing folios will be added later.

    Making transactions outside PhonePe

    You can make transactions in the funds offered by PhonePe outside the app. While selecting the fund, you must put the ARN Code: 157439 to invest via PhonePe.

    However, you will not be able to see and manage your transactions on the app currently.

    Note: We do recommend that you invest through the PhonePe app which will make it easier for you to manage your transactions.

    Why should I use ‘Apps’ on PhonePe?

    With the introduction of Apps on PhonePe, we bring all your favorite apps together in one place. Now, you can access all your favourite services and enjoy the seamless PhonePe payment experience as well, without any additional convenience fee for your transactions. You will not need to install these Apps individually to avail their services.

    In addition, you also get:

    • Hassle-free and secure login to all the apps within the PhonePe App. You have logged in to PhonePe and that’s enough! You will never be required to remember the login credentials of a bus ticket booking app you used 3 months back.
    • Seamless PhonePe payment experience through UPI and your saved cards. You will never have to save your card details on every other app you use.
    • Enjoy more savings with merchant offers and exclusive PhonePe cashback offers.
    Are my details shared with the merchant?

    ‘Apps’ on PhonePe is completely secure. Rest assured, no personal information will be shared without your consent. Your payment details are safe and secure with PhonePe too and is never shared with any of the merchant apps hosted in this section.

    Query/issue regarding a transaction/order

    PhonePe takes complete responsibility of any issue related to your transaction. However, we believe that the service provider (App) you transacted with, is better placed to resolve any of your order fulfilment/service related issues.

    Example: You have made a bus booking using Apps on PhonePe

    1. For any queries regarding payment or refund related issue, please reach out to PhonePe.
    2. For any issues related to itinerary, operator issues, bus service, etc., you are advised to reach out to the customer support of the respective merchant.
    Payment related issues (PhonePe Support)

    For any issues related to payment, you could reach our customer support team by following the below steps:

    1. Locate the specific transaction on the ‘History’ page of the PhonePe App.
    2. Click on the transaction to view its details.
    3. Click on the “Contact PhonePe Support” option displayed at the bottom.
    Queries on Merchant App (FAQs)

    For any queries regarding the services provided by the merchant (App) :

    1. Locate the ‘?’ mark at the top of the ‘Apps’ page in the PhonePe App
    2. Select the merchant under “Merchant FAQs” tab
    3. Find the answer to your queries in the FAQs provided by the merchant
    Order related issues (Merchant Support)

    For any fulfilment issues regarding your order/booking or services provided by the merchant, please contact the customer care of that merchant (app) directly.

    We are working towards providing merchant customer support details in the PhonePe app itself. Until then, please reach out to the merchant support through their app or via their helpline

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    Terms & Conditions - RedBus

    • PhonePe does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with service providers. PhonePe’s advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.
    • PhonePe responsibilities include:
      1. Issuing a valid ticket (a ticket that will be accepted by the bus operator)
      2. Ensuring customer support and information in case of any delays / inconvenience
      3. Providing refund and support in the event of cancellation
    • PhonePe responsibilities do not include:
      1. The bus operator's bus not departing / reaching on time
      2. The bus operator's employees being rude
      3. The bus operator's bus seats etc not being up to the customer's expectation
      4. The bus operator canceling the trip due to unavoidable reasons
      5. The baggage of the customer getting lost / stolen / damaged
      6. The bus operator changing a customer's seat at the last minute to accommodate a lady / child
      7. The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus)
      8. The bus operator changing the boarding point and/or using a pick up vehicle at the boarding point to take customers to the bus departure point
    • The departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.
    • Passengers are required to furnish the following at the time of boarding the bus:
      1. A copy of the ticket (A printed copy of the ticket/the printed copy of the ticket email or M-Ticket, wherever acceptable)
      2. A valid identity proof
      Failing to do so, they may not be allowed to board the bus.
    • Amenities shown for a bus have been configured and provided by the bus provider These amenities will be provided unless there are some exceptions on certain days. Please note that this information is provided in good faith to help passengers to make an informed decision. The liability of the amenity not being made available lies with the operator.
    • In case a booking confirmation email or sms gets delayed or fails because of technical reasons or as a result of incorrect email ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page in PhonePe app.
    • Grievances and claims related to the bus journey should be reported to support team (details mentioned on ticket) within 10 days of your travel date.
    • Please note the following regarding the luggage policy for your journey:
      1. Each passenger is allowed to carry one bag of upto 10 kgs and one personal item such as a laptop bag, handbag, or briefcase of upto 5 kgs
      2. Passengers should not carry any goods like weapons, inflammable, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law
      3. Bus Operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with extra luggage than what is mentioned above
    • Refund and Cancellation Policy:
      1. The departure time mentioned on the ticket are only tentative timings. However the bus will not leave the source before the time that is mentioned on the ticket.
      2. Cancellation charges are calculated on the actual fare of the ticket. If any offers are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
      3. Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. PhonePe has no role in governing the cancellation charges.
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    Terms & Conditions - Goibibo

      Each of the subpages (each, a " Partner Platform") present on Goibibo is owned and operated by a third party entity (each, a " Partner").

      Each Partner Platform is being hosted and made available to You on PhonePe mobile app. The PhonePe Platform is owned and operated by PhonePe Private Limited ("PhonePe ", " We " or " Our").

      By clicking on the subpages present on Goibibo, the user (" You" or " Your") agrees to be bound by:

    • these terms and conditions;
    • the terms of use, privacy policy, and other relevant documentation including any modifications, alterations or updates thereof, that are published on the PhonePe Platform.

    • By clicking on Goibibo, You agree and acknowledge that You are migrating to a Partner Platform and You agree to be bound by all terms and conditions and policies of the Partner Platform.

      PhonePe is only hosting the Partner Platform within the PhonePe Platform, and as such, PhonePe has no ownership or control whatsoever in the products and/or services listed and/or sold/rendered on any of the Partner Platform. The products and services are solely being sold/rendered by the Partner and or independent merchants/service providers registered on the Partner Platforms.

      PhonePe reserves the right to share Your mobile no., email and name registered with PhonePe with Partner to provide a seamless login experience on the Partner’s Platform

      By hosting the Partner Platforms, PhonePe is not engaging in the business of selling products and/or rendering any services listed on such Partner Platforms; PhonePe is merely making the Partner's Platform discoverable on the PhonePe Platform for its customers and enabling its customers to browse and purchase products and/or services on the Partner Platforms, based on the terms and subject to the conditions mentioned therein.

      By hosting the Partner's Platform, PhonePe is neither guaranteeing nor giving any warranty or making any representation with respect to the products sold and/or services rendered by the Partner and/or independent merchants/service providers on such Partner Platform.

      PhonePe does not endorse the Partner, the products/ services offered on the Partner Platform or the Partner Platform, and disclaims all liability and responsibility, whatsoever, for the quality, availability, merchantability, features and/or content of the products and/or services listed, sold or rendered on the Partner Platform.

      Any information on the Partner Platform, whether the content, listings, products, services or any other information, have not been verified by PhonePe. PhonePe shall not be responsible for any such content, listings, products, services or information. PhonePe will not undertake any obligation or bear any liability with respect to the products purchased and/or services availed by You on the Partner Platform.

      If You choose to purchase any product and/or services listed on the Partner's Platform, You will be re-directed to PhonePe Platform for making payments, and complete your purchase. You acknowledge and agree that, in this case, PhonePe’ role is limited to enabling payments for your purchases on the Partner Platform. PhonePe will neither be a party to nor in any manner concerned with the products and services purchased and/or rendered nor be liable or responsible for any act or omission on Your part or on part of the Partner or any registered merchant/service provider on the Partner Platform.

      PhonePe has no visibility on the products and/or services purchased by You from the Partner Platform (including order details, returns or refunds). Therefore, PhonePe will not be in a position to address any queries raised by You with respect to Your transactions/purchases on the Partner Platform with the exception of transaction status and PhonePe cashback offers. The Partner shall be liable for redressing all queries and complaints; and You can directly contact the Partner on the customer care number provided on the respective Partner Platform.

      We do not represent that access to the Partner's Platform will be uninterrupted, error free, free of viruses or other harmful components or that such defects will be corrected. We do not warrant that the Partner's Platform will be compatible with all hardware and software which You may use.

      Any and all offers, including but not limited to cashback offers from the Partner and/or banks and/or any other entity, on the Partner Platforms are subject to respective terms and conditions. PhonePe takes no responsibility whatsoever for fulfillment or otherwise of such offers.

      We reserve the right to suspend or withdraw access to the Partner's Platform to you personally, or to all users temporarily or permanently at any time without notice.

      PhonePe disclaims all liability that may arise due to any violation of the applicable laws by You or the Partner.

      PhonePe reserves the right at any time to modify these terms and conditions without any prior notice and without any liability or obligation in this regard.

      For any queries with respect to the payments made by You using PhonePe, You may contact us on 0124-6789345 or write to us on [email protected]

      This document is an electronic record in terms of Information Technology Act, 2000, and the Rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

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    How can I cancel a booking?

    If you want to cancel any booking, you will have to send an email to [email protected] EventsHigh will then forward the request to the organiser seeking for an authorisation. There could be a cancellation fee that you would have to pay if your cancellation request is approved. Please note that it may take 48-72 hours to process the refund for your cancelled booking & 4-10 bank working days (excluding weekends or public holidays) for the refund to reflect in your bank account.

    What happens if an event is postponed?

    If an event is postponed, you can decide whether you want to attend the event happening on the rescheduled date or you can avail a complete refund.

    What is the dress code for an event?

    Dress code for any event depends on the club/event rules. We recommend you to check with the club or the event organiser for specific details.

    What does the ticket price include?

    Ticket price may include transportation fee, food, accommodation, trek charges, guide charges, etc.

    What if I booked ticket for a wrong event?

    We do not have an option of transferring tickets to a different event. However, we will put in a request to the organiser for a refund with reference to your email request. Please note, it may take 48-72 hours to process your refund, which will reflect in your bank account within 4-10 bank working days (excluding weekends or public holidays.)

    How to modify name for a booked ticket?

    An email request for the name change must be submitted which has to be approved by the organiser. Once the request is accepted, the change will be made, and the modified ticket will be sent to your email address.

    Will there be on spot registrations?

    We will not be able to guarantee whether there will be an option of spot registrations. Therefore, to prevent any kind of uncertainty, we recommend you to book seats online as all events have a limited number of seats.

    On what basis are seats assigned?

    Seats are assigned on First Come First Serve (FCFS) basis. So, we recommend you to reach the venue at least 15-30 minutes before the show opens to avail the best seats.

    When will I get a route map?

    Route maps are shared either on the BIB collection day or on the event day before the run.

    How to enrol as a performer for open mic?

    To enrol as a performer at an Open Mic event, we request you to share the event link via email so that we can share the registration details with you for the same.

    Will price reduce if transport not availed?

    Usually, the ticket price is inclusive of the transport cost. In case, you wish to come by your own transport, we will check with the organiser & inform you, whether there would be any reduction in the ticket price or not.

    What would be an entry fee for stags?

    Entry fee for male stags depends on the club rates. It usually starts from Rs 500 and can go up to any amount depending on the club rates and the party you are attending.

    Can 2 boys get entry on a couple guestlist?

    The guest list will not be honoured for two males registered as a couple. Stag (male) entry charges would be applicable depending on the club policy.

    Can my child accompany me to the club?

    As per the club policy, entry is only valid for people over 21 years of age. However, this may differ from club to club. We recommend you to check with the club for more information.

    Can kids below 5 years go for the trek?

    This depends on the policy of the travel agency. We recommend you to check with them for more clarity.

    Can I collect my bib on the run day?

    Bib distribution is usually done a day prior to avoid any last-minute congestion on the day of the run. However, for more clarity, we recommend you to check with the organisers for the same.

    Can someone collect the bib on my behalf?

    Yes, you can have someone to collect the BIB on your behalf. However, they need to carry a copy of the confirmation message for the same.

    What does the workshop cost cover?

    The workshop cost covers space charges, materials needed, & refreshments (if mentioned) in the ticket.

    What’s the duration for adventure sports?

    Duration of adventure activities will be around 6-10 minutes depending on weather conditions, weight limit, etc.

    Weight limit for adventure sports

    The maximum combined weight should be 120 kilos for parasailing and joyride. For hot air balloon, it should be 200-250 kilos.

    Wait time for a booking confirmation

    Booking confirmation is sent to the registered email id and phone number as soon as the payment is made. If you do not receive the confirmation within 4 hours, from the time of the payment, we request you to contact EventsHigh support on +91 74066 90197 or email them at [email protected]

    Can customers modify a booking?

    Customers will not be able to modify the booking on their own. However, you can change details like name, mobile number and email address by contacting EventsHigh support. All other modifications are subject to approval by the event organiser.

    Does EventsHigh have any wallet?

    EventsHigh does not have any wallet options for the time being.

    How long does it take to process a refund?

    If the event is cancelled, EventsHigh or the event organiser will be initiating the refund within 24-48 hours. However, we recommend you to check with them for more clarity.

    How do I know if the event is cancelled?

    In case of event cancellation, organisers will inform the registered participants about the cancellation prior to the event day.

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    How do I pay for booking a bike?

    You can pay online using a debit/credit card, PhonePe wallet or UPI.

    Is the fuel also included in the tariff?

    All the prices displayed do not include fuel. ONN Bikes ensures that the fuel tank of the bike you have rented is filled with a minimal quantity of fuel which should ideally help you reach the nearest fuel station. In case, the fuel tank of the bike at the time of return contains excess fuel, ONN Bikes is not liable to process any refund to you for the same.

    Where can I pick up the bike from?

    While booking your bike, you’ll be given an option to select a pick-up location in your vicinity.

    What documents to submit while booking?

    You need to submit your original valid driving license and any original government verified ID proof.

    Will I get a complimentary helmet?

    ONN Bikes usually provides one helmet for each vehicle booked. The second helmet is provided, if needed. This is however subject to availability of helmets.

    How do I book a bike?

    You can easily book a bike using the PhonePe App. To do so, please follow the steps below:

    • Go to the Apps page within the PhonePe App
    • Click on the ONN Bikes icon
    • Select the time and date, choose your preferred bike/scooty and proceed to make the payment.
    • Your booking is then complete.
    Can I extend the booking?

    Yes, you can extend your booking. Extension charges are similar to the booking charges and you can details of the same below:

    1. Extension prior to pick-up: Rs 50 plus charges for the period extended
    2. Extension post pick-up: Rs 250 plus charges for the period extended

    Please note that extension of a booking is subject to slots available.

    Can I reschedule the booking?

    Yes, you can reschedule the booking. This however depends upon the next booking of that particular vehicle. If your booking can be rescheduled, the following modification charges are applicable

    1. Modifications made 6 hours prior booking: ₹50
    2. Modifications made 6-2 hours prior booking: ₹50 or 10% of the booking (which so ever is greater)
    3. Modification made 2-1 hours prior booking: ₹100 or 20% of the booking (which so ever is greater)
    4. Modifications made less than 1-hour prior booking - cannot be modified
    Can I cancel the booking?

    Yes, you cancel your booking. However, the following cancellation charges apply, depending on when the booking is cancelled:

    1. Cancellation made 6 hours or more prior to pick-up time: ₹100
    2. Cancellation made 6 hours prior to pick-up time: 50% of Booking Fee
    3. Cancellation made 2 hours prior pick-up time: 75% of the Booking Fee
    4. Cancellation made after pick-up time: No Refund

    Note: Refund will be processed to the payment instrument which was used to make the payment within 3 to 11 working days.

    When will I receive the refund?

    If you have paid via debit/credit card or e-wallet, you will receive the refund within 3 to 11 working days. In case, you don’t receive the refund within the above mentioned period, please contact ONN Bikes customer support on 8378007800. The ONN Bikes support team will verify and process the refund within 24 hours of your query.

    The bike broke down. What should I do?

    Request you to contact ONN Bikes customer care on 8378007800 and inform them about the break down. Please note that customer care services are available only from 8:00 am to 12:00 am, 7 days a week.

    What if I return the bike late due to a break down?

    You can contact ONN Bikes customer care on 8378007800 and let them know what happened. If the reason is deemed genuine and can be verified using the ONN Bikes GPS feedback, you will not be fined for the same.

    What happens if the bike is damaged?

    The repair estimate will be provided by the ONN Bikes servicing manager. If the estimate is below Rs 10,000, the customer will have to pay the entire amount while returning the vehicle. However, if the estimated amount is more than Rs 10,000, limit insurance will be claimed against the vehicle. In this scenario as well, the customer is liable to pay the estimated amount upfront. Once the insurance amount is received by ONN bikes, it will add daily rentals to its downtime and refund the differential amount. Please read ONN Bikes insurance policy for more information.

    Do you provide a GPS holder?

    Yes, ONN bikes provides a GPS holder. However, if it’s not fixed, it’s not mandated from ONN Bikes’ end.

    What are your hub station timings?

    All the ONN Bikes hub stations are operational from 9:00 am to 9:00 pm, seven days a week. All pick-up/return should be done by 9:30 pm at the latest. In case the rider fails to pick-up/return the vehicle by 9:30 pm, the pickup/return will take place on the next day and the applicable charges will be levied on the rider. No pickup/return request will be entertained post 9:30 pm.

    Is there a kilometer capping?

    The kilometer capping will be clearly mentioned in the confirmation mail. After the exhaustion of your free kilometer quota, the following charges will be applicable:

    1. For KTM and Dominar: ₹4/km
    2. For Royal Enfields and Honda CBR: ₹3/km
    3. For Bajaj Avenger: ₹2.5/km
    4. For all other vehicles: ₹2/km

    What are the late return charges?

    1. Non-geared vehicles: First 2 hours of delay will be charged at ₹100 + hourly rates
    2. Royal Enfields: First 2 hours of delay will be charged at ₹250 + hourly rates
    3. All other bikes: First 2 hours of delay will be charged at ₹200 + hourly rates
    4. Post 2 Hours, subsequent hourly charges will be applicable on weekdays with the model wise penalty (Mon–Fri).
    5. On weekends (Sat-Sun): 24 Hrs rental charges will be applicable as per company policy

    Delivery executive not present at hub station
    Request you to contact ONN Bikes customer support on 8378007800 and share your ONN Bikes booking ID. ONN Bikes will sort it out for you.

    What if the bike is damaged due to floods?
    At times of heavy rain and floods, the customer is advised to park the bike at a safe location. All damages incurred, irrespective of the cause, have to be covered by the customer.

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    How can I order from Behrouz?

    To order from Behrouz on PhonePe:

    • Click on the Apps icon on the PhonePe App home screen
    • Click on the Behrouz icon under the “Food” category
    • Allow/Deny to share your contact information with Behrouz.
    • If you deny permission, you need to log in with your existing Faasos account with the mobile number by entering the OTP which you will get during logging in.
    • Select your city and area by entering an area pin code
    • Choose the dish from the various options displayed or you can search for a dish by name Choose the dish from the various options displayed or you can search for a dish by name
    • Add your preferred dish to the cart
    • Add a castle by entering your address details (if you are a new user) or choose from your saved addresses
    • You will be redirected to the billing page
    • Click on ‘checkout’
    • Enter the coupon code (if any). Check the “Behrouz” coupons page or the “Offers” page on PhonePe App to know about the current offers that you can avail.
    • Complete the payment using your preferred mode to place the order successfully
    Can I cancel my meal?

    No, you cannot cancel your order at the restaurant starts preparing the food as soon as they receive the order. For further assistance regarding the order cancellation, you can contact Behrouz customer support on +91-7700050050

    Issue with a transaction

    We need more details specific to the transaction you faced an issue with.

    Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    What Is FreshMenu?

    FreshMenu is the go-to neighbourhood food delivery option you can turn to when you’re famished. What differentiates FreshMenu from other eateries is that the menus change every day.

    Where does FreshMenu deliver?

    FreshMenu’s delivers lip-smacking dishes in Bangalore, Mumbai (select locations), Gurgaon and Delhi (Saket and neighbouring areas).

    What kind of meats and ingredients does FreshMenu use?

    FreshMenu food is the freshest as FreshMenu sources halal-certified meats, farm-fresh fruits and vegetables, directly from a local supplier. All FreshMenu meals are free from preservatives or additives such as MSG.

    Can I make special requests for my meal?

    While FreshMenu would love to accommodate your requests, FreshMenu chefs are touchy about making changes to FreshMenu heirloom recipes!

    What are the portions like?

    All FreshMenu meals are crafted with the intention of serving an adult portion.

    When does FreshMenu deliver?

    You are free to place an order for lunch or dinner delivery at any time of the day. So you can order salads, soups, sandwiches and desserts anytime between 9:00 am and 11:00 pm.

                 Breakfast Timings: 9:00 am to 11:00 am
                 Lunch Timings: 11:00 am to 3:30 pm
                 Snack Timings: 3:30 pm to 6:00 pm
                 Dinner Timings: 6:00 pm to 11:00 pm
           

    In case, you need any further assistance, then please contact FreshMenu on 080-4042-4242 or send an email to [email protected]

    How to place an order on FreshMenu?
    1. Click on the Apps icon on the PhonePe App home screen
    2. Click on the FreshMenu icon
    3. Select your city from the options provided
    4. Enter your area pin code
    5. Select your preferred dish from the menu
    6. If you are a new user you will have to create an account by entering the email ID and phone number.
    7. Post which you will receive the OTP which will need to enter for verification.
    8. If you are an existing user and have registered with the mobile number that is linked to your PhonePe account, click on allow.
    9. Add your preferred dishes to the cart and click on Proceed to payment
    10. Enter your address and click on check out for payment
    11. If you have a coupon code then enter the same
    12. Then click on place order
    13. You will be redirected to the payment page.
    14. Choose your preferred payment mode and make the payment. The order will be delivered as soon as possible.

    How to check the order status?

    • Click on the Apps icon on the PhonePe App home screen
    • Click on the FreshMenu icon
    • In the FreshMenu home screen click on the menu
    • Select Live Orders
    • Click on the relevant order to view the order status
    Issue with a transaction

    We need more details specific to the transaction you faced an issue with.

    Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Is Netmeds Pharmacy licensed?

    Absolutely! Netmeds is a licensed pharmacy offering prescription medications online and the Netmeds license number is: 3184/MIII/20, 3188/MIII/21, 5509/MIII/20B, 5389/MIII/21-B

    What are the operational hours of Netmeds?

    The Netmeds website is open 24 hours a day, 7 days a week and the Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm IST and on Sunday's From 09:00 am - 05:00 pm IST

    How do I contact Pharmacists on Netmeds.com?

    To contact Netmeds pharmacists online, you can send your questions by using either the“Ask Netmeds Pharmacist Your Questions” option available in all the drug information pages or by completing the form in the Contact Netmeds section where “Ask Netmeds Pharmacist Your Questions” should be selected. It’s a free service!

    How can I save more at Netmeds.com?

    At Netmeds.com, you have quite a few avenues to save on your purchases:

    Rewards for You! Netmeds has a Reward Points Programme by which you automatically score points on any of your purchases. Once you have received enough points, you can convert those points into earnings and redeem it on your future orders. You get to see more savings when you shop regularly for all your health products at Netmeds. To know more about Netmeds Reward Points program, click here.

    Prices Slashed for Your Referrals! Netmeds is pleased to offer you Rs. 250 OFF your order when you refer your family and friends to us. You can learn more about Netmeds Refer & Earn programme here.

    Do Netmeds accept any Insurance Plans?

    No, Netmeds do not accept any insurance plans. However, Netmeds can provide an invoice and receipt towards your order for you to claim your insurance. But, in most cases, you will find Netmeds low-priced medications to be of great value compared with that of your insurance plan.

    What is Netmeds.com’s return and refund policy?

    Refund Policy

    Netmeds.com, do their best to ensure that you are completely satisfied with the products that they offer and they are happy to issue a full refund based on the conditions listed below:

    A Full Refund is Possible If:

    • You received a defective item
    • Ordered item(s) is lost or damaged during transit
    • Ordered item(s) is past its expiry date.

    Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While Netmeds regrets any inconvenience due to this time frame, it is the bank’s policy that delays the refund timing and has no control over that. If the mode of refund is by NMS Wallet, credit should be available within 24 hours.

    How to Request a Refund:
    To request a refund, simply email your order details to Netmeds, including the reason for requesting a refund. If you have any queries, do call the Netmeds help desk on Helpdesk Number - 720 071 2345, Netmeds Email - [email protected] or Contact Netmeds customer support executives through the online chat.


    Return Policy

    Netmeds do their best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Netmeds Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Netmeds.com will not accept liability for such delivery issues if you fail to notify Netmeds within 10 working days of receipt.

    Netmeds also understand that various circumstances may arise that lead to you wanting to return a product or products that are not defective. In these cases, Netmeds may allow the return of unopened, unused products after deducting a 20% restocking charge. This is ONLY possible if you notify Netmeds within 30 working days of receipt.

    Return Policy Exceptions

    Please note that Netmeds are unable to offer replacements or exchanges for the following product categories:

    Also, Netmeds.com reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

    Why is the image shown on the website different from the item I received?

    Although Netmeds makes every effort to ensure product images on Netmeds website are identical to the item you receive, occasionally, the actual product colour may vary from the image shown. Netmeds cannot guarantee an accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on Netmeds site is for illustrative purpose only.

    Are medications available at Netmeds.com safe?

    Yes. The medications that you purchase at Netmeds pharmacy are of the highest quality. The prescription medications we provide are procured from world-class and well-recognized pharmaceutical companies such as GlaxoSmithKline, Pfizer, Wyeth, Merck, Ranbaxy, Dr. Reddy’s, Nicholas Piramal, Sun Pharmacy and other global industry giants. They are manufactured under government supervision, prepackaged in factory-sealed blister packs and untouched by human hands.

    Why do the pills I ordered from Netmeds.com look different from those I get from my local pharmacy?

    According to the trademark laws, the generic pill is not allowed to look exactly like its brand-name version. So the pills (generic version) you received normally will look different from their branded counterparts, even though both contain the same active ingredient(s) and work in the same way exactly.

    What is the meaning of Generic Drugs?

    Generic Drugs, also known as Generics or Generic Medications, are drugs that are marketed without brand names and are considered identical as their brand-name counterparts in all respects such as strength, dose, active ingredients, intended use, route of administration, efficacy, bioavailability and safety. As required by the CDSCO, India’s regulatory body for pharmaceuticals, Generics must meet the same rigid standards as set for the brand-name counterparts.

    Is it safe to use Generic Drugs?

    Yes, all of Netmeds generic drugs are procured from the world-renowned manufacturers and thus Netmeds generic products meet rigorous specifications and are strictly regulated for safety, quality, and potency. By law, generic drugs must be bio-equivalent to their brand-drug counterparts.

    What do IN STOCK and AVAILABLE on any product page mean?

    IN STOCK: This means that the product is currently stocked in Netmeds warehouse and is available to be shipped.

    AVAILABLE: This means that the product is available to order, but is expected to be in stock and ship in 4 to 5 days.

    What information do you need from me to process my order as fast as possible?

    In order to process your order quickly, Netmeds needs the following details from you:

    • Your billing/shipping information
    • Your prescription (required for the order of Prescription medicines).
    • Your payment details
    Is there any limit on the number of prescriptions that I can upload?

    Yes. A total of 12 prescriptions can only be uploaded in an order. However, you can upload the remaining prescription(s) in a new order.

    Are all your product prices quoted in Indian Rupees?

    Yes, all product prices quoted in Netmeds website are in Indian Rupees.

    What if I can’t find the products/medications I am looking for on your website?

    Netmeds.com stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact Netmeds pharmacists by emailing them on [email protected] Netmeds will get back to you as soon as possible to let you know the availability of the requested medication/products.

    What forms of payment does Netmeds.com accept for online orders?

    Netmeds store in PhonePe accepts the following forms of payment:

    • Credit/Debit card
    • UPI
    • Netmeds NMS Wallet
    • PhonePe Wallet
    Are there any other hidden charges?

    No. There are no hidden charges in any Netmeds products.

    Does Netmeds.com charge any professional fees on prescription drug orders?

    No. Netmeds.com does not charge any additional professional fees on your prescription drug orders. The Pharmacist review charges are already included in the listed prices of Netmeds products.

    What if I am charged more than the actual price of my prescription drugs?

    Prices may fluctuate and in the event that the price of the drug you have purchased is less than the purchase price paid, the difference will be placed in your Netmeds "NMS Wallet", a store-credit account that you can use against future purchases.

    Does Netmeds.com deliver products to any location in India?

    Yes, Netmeds do deliver Netmeds products to any address in India.

    How long will it take to deliver my order?

    Delivery times may vary depending on the delivery location as well as the type of product you order.

    What are your delivery charges?
    • Delivery charges for ALL orders: Rs. 25
    • FREE Delivery on Medicine orders of Rs. 1000 or more.
    Note:
    • Tracking number of your order would be available in your account on Netmeds.com.
    • Netmeds.com bears the responsibility of material between despatch and delivery period.
    What type of freight is used to ship my order containing liquid products?

    Any parcel containing liquid products will be shipped only via road/rail transport. In such cases, please note that delivery can take from 5 to 7 additional working days, depending on your exact location.

    How do I know if my order has been shipped?

    You’ll get the email confirmation of your order along with tracking details and you can always log in to your account and track the status. If the status of your order shows “In Transit”, your order has been shipped. You can also get information regarding your shipment by calling the Netmeds Customer Service number: 72007-12345.

    How do I check the status of my order?

    You can check your current order status by simply logging into your account. This lets you track your order in real time. Alternatively, you may check the status of your order by calling Netmeds Customer Service number: 72007-12345.

    How do I cancel my order?

    If you wish to cancel your order, you can send an email request to [email protected] Please note that in case your order has already been charged or delivered, Netmeds cannot cancel it.

    Is it possible to cancel my order after it has been charged?

    No, you cannot cancel your order once your payment has been processed.

    Can I change the delivery address after I have placed my order?

    If your order has not been shipped yet, then Netmeds can deliver to a different address as per your request. For more help on this, you can contact Netmeds via the online chat or call 72007-12345 or send an email to [email protected]

    How will my order be delivered?

    Your order will be delivered by EMS or Courier, depending on your pin code.

    Issue with a transaction

    We need more details specific to the transaction you faced an issue with.

    Please click on the button below to select the relevant transaction. This will help us provide a quick and appropriate resolution to your issue.

    SELECT A TRANSACTION
    Difference between Current and Booking Status?

    Current status refers to the existing status of your ticket booking. This status will vary based on ticket cancellations/modifications. It is important to regularly check the current booking status if you have a waitlisted ticket.

    On the other hand, booking status refers to the status of your ticket at the time of booking. Booking status doesn't vary based on ticket cancellations/modifications.

    What is RAC?

    RAC stands for Reservation Against Cancellation. A person who has been allotted a RAC ticket will be assigned a berth only if passengers who already have a confirmed ticket do not board the train or cancel their ticket.

    You can board the train with a RAC ticket even if the ticket is not confirmed at the time of chart preparation.

    As of now, however, a single berth is allotted to 2 RAC ticket holders.

    What is Waitlisted ticket? (WL)

    You are essentially ‘waiting in line’ for a confirmed ticket if the status is WL. RAC (Reservation Against Cancellation) tickets are given higher priority in comparison to WL tickets. If other travellers cancel their tickets, your WL ticket status may change to RAC. For example, if your ticket status is WL 10, and 10 travellers cancel their tickets, then your ticket status will change to RAC.

    When is the chart prepared for a train?

    Charts are usually prepared 4-6 hours before the scheduled departure of the train from the origin station.

    How to redeem a Voucher

    Follow the below steps to redeem the voucher:

    • Go to APPS in the home screen of the PhonePe App and click on the Magicpin icon
    • Click on Transaction history in the Magicpin home screen
    • Select the voucher
    • Click on Redeem
    Why does this city have fewer services?

    Services may vary from city to city depending on the number of merchants that have registered with Magicpin.

    How many vouchers can I use on one bill?

    Only 1 voucher can be redeemed on a particular bill/table.

    Are there any limits on transactions?

    You will be able to make only one transaction per week at one fashion store or beauty
    There are no other limits in place for now.

    How to use an Uber voucher?

    Follow these steps to use the Uber voucher:

    • Open the Uber App on your device
    • On the top left hand side of the app, open the menu and click on the payment section
    • Click on "Add promo/gift code" and enter the voucher code
    • The voucher will be added and you will be given a discount on your next ride
    How to use a PVR voucher?

    Follow these steps to use the PVR voucher:

    • Select your movie, timings, seating arrangements and proceed to make the payment
    • Click on PVR Exclusive-Offers in the payment options
    • Under this category, click on "STARPASS".
    • Type your voucher code and click on "Apply". The voucher amount will be deducted from the overall sum.
    Ticket price less than voucher amount for PVR?

    The voucher value cannot exceed the value of the movie ticket.

    Eg: If the price of a movie ticket is Rs.125, then the value of the voucher will be reduced to Rs. 125 as one voucher is applicable for 1 movie ticket only and not on the total sum.

    However, it is beneficial to make bookings that are higher than the value of voucher. You can do so by just applying Cluster-3 vouchers. Eg: Recliners in Select City Walk cost around Rs. 700 per person but you can book one recliner seat by applying just one Cluster-3 voucher of Rs. 330.

    How to apply a Freshmenu voucher?

    Follow these steps to use the Freshmenu voucher:

    • Open Freshmenu app from your device and log in from your account.
    • Add the products you want to order into your cart.
    • Add the delivery address and click on Checkout.
    • On the payment page, click on "Add a promocode". Enter the voucher code you want to use and click on pay.
    How to check my purchased vouchers?

    Follow the below steps to check the purchased voucher:

    • Go to APPS in the home screen of the PhonePe App and click on Magicpin icon.
    • Click on Transaction history in the Magicpin home screen.
    • Select the voucher to view the details.
    Number of vouchers from a single merchant

    As per the Magipin T&Cs, you cannot purchase more than 3 vouchers from a single merchant.

    Can I cancel the voucher after purchase?

    A voucher cannot be cancelled after it has been purchased.

    Can I use Magicpin points on PhonePe?

    Yes, you can use Magicpin points to buy a voucher on PhonePe.

    What are the delivery timings?

    The delivery timings for Domino's is 11 AM to 11 PM

    Can I use coupons/vouchers for ordering?

    Unfortunately, you will be unable to use coupons or vouchers while purchasing items from Domino's on PhonePe.

    How to place an order?

    To place an order, go to the Apps section in the PhonePe App -

    1. Click on the Domino’s icon
    2. Enter the location details to order from the nearest outlet
    3. Click “Agree” for Phonepe to access your GPS location
    4. Choose the items you would like to order
    5. Once selected, click on “VIEW CART
    6. Click “ADD DELIVERY ADDRESS”
    7. Set your delivery address and click on “SAVE AND PROCEED”
    8. Click “PROCEED TO PAY”
    9. You will then be redirected to the payment page
    10. Select your preferred payment mode and complete the payment
    Can I cancel my order?

    The option to cancel an order is unavailable on the PhonePe app. Please contact Domino's customer support for assistance.

    How can I pay for my Domino's order?

    Except for the External wallets, all other modes of payment are accepted.

    Any extra discount if I order through PhonePe?

    Please check the offer page on the PhonePe App to know more about the offers that can be availed.

    How to check delivery status?

    To check the delivery status, go to the Apps section in the PhonePe App:

    • Click on Domino's icon
    • Click on ORDERS from the options displayed
    • Select the relevant order
    • Click on track
    • Tracking details will be displayed
    How do I check serviceability of my area?

    Click on the Domino’s icon and enter the delivery location to check the serviceability of your area.

    Does the Domino's charge delivery fee?

    There is no fee for delivery!

    How to check order status?

    To check the order status, go to the Apps section in the PhonePe App:

    • Click on Domino's icon
    • Click on Orders from the options displayed
    • Click on the relevant order
    • Order status will be displayed
    What is the minimum order amount for delivery?

    The minimum order amount is Rs.300/-

    What can I use this app for?

    DocsApp can be used to consult doctors who specialise in dermatology, gynaecology, sexology, pediatrics, general medicine, psychiatry, weight management, etc.

    The app can be also be utilised to book lab tests and order medicines.

    How do I use this app?

    To use the app, please follow the steps below:

    • Fill and submit the quick form that will be displayed after you click on 'talk to a specialist' in the DocsApp home screen.
    • After the form is submitted, a doctor's assistant will suggest a few of the best doctors available for consultation
    • After you choose a doctor, you will have to pay the consultation fee. Based on your requirements, you can opt for any one of the payment plans available.
    • Once the payment is complete, you can consult the doctor right away via chat or call
    • A prescription will be shared by the doctor after the consultation is over.
    Can I consult specialists through DocsApp?

    Yes, DocsApp helps you connect with specialists. For eg: If you are worried about your child's health, we connect you with a pediatrician, for women’s issues we have highly experienced gynecologists, etc.

    The doctors that DocsApp connects you with are specialists in the following areas:

    • General Medicine
    • Stress and Mental Health
    • Dermatology
    • Gynaecology
    • Weight Management
    • Pediatrics
    • Gastroenterology
    • Sexology
    • Neurology
    • Orthopedics
    • Diabetes
    • Cardiology
    • Oncology
    Can I speak with the same doctor again?

    Yes, your previous consultations are stored and can be viewed as and when required. To consult with a doctor you had previously engaged with, you need to select the relevant conversation on the app.

    Please note that if you want to consult the same doctor after the 3 day consultation period, then you will have pay for a new session.

    Can I use this app in emergencies?

    No, this app should not be used in case of an emergency as you can only interact with a doctor by sending messages and sharing relevant pictures and medical reports.

    What are the service timings?

    The doctors are available 24/7. However, if you are looking to connect with a specialist during late hours (11:00 PM to 6:00 AM), a consultation will be possible depending on their availability.

    Whom should I contact for any queries?

    Any appointment related issues such as amount deducted service not confirmed, complaints, feedback and other service related concerns will be handled by the DocAapp customer support team.

    A customer can contact the DocsApp team on (+91) 80461-50105 or send an email to [email protected]

    What medicines do you prescribe?

    DocsApp connects you with allopathic doctors only. These doctors will prescribe over-the-counter (OTC) medicines and home remedies

    How to purchase a gift card?

    Please follow the below steps to purchase a gift card on GrabOn:

    • Select the brand of your choice
    • Choose a gift card
    • Enter the denomination or select from the pre-determined denominations
    • Click on the 'pay now' button, add your shipping address and choose your preferred payment mode to complete your purchase
    Where can I use this gift card?

    You can use the gift card that you have purchased on the relevant brand website. Please check the terms and conditions before proceeding with the purchase.

    What is the expiry date of my gift card?

    Most gift cards are valid for a period of 3 months to 1 year. However, this depends solely on the brand. Please check the terms and conditions to know the actual validity period.

    Can I purchase multiple gift cards?

    No, you cannot purchase more than one gift card at a time. You will have to place multiple orders if you want to purchase more than one gift card.

    What are the gift card terms & conditions?

    The gift card terms and conditions vary based on the merchant or brand. It is important that you read the terms and conditions carefully before proceeding with the payment.

    How to prevent gift card fraud?

    You should never share your gift card PIN, password or other confidential information with anyone.

    How will I receive my gift card?

    Gift card will be emailed immediately after you complete the payment. However, in some cases, due to connectivity or network issues, you may experience a delay in receiving the gift card. In case of further regarding the same, you can send an email at [email protected] or call them on +91-7670823502.

    Can I cancel a GrabOn gift card?

    No, you cannot cancel a gift card after it has been purchased.

    How to view my purchased gift card details?

    Follow the below steps to view your purchased gift card details:

    • Click on the Apps icon in the home screen of the PhonePe App and click on the GrabOn icon
    • Click on My Orders in the GrabOn App home screen.
    • Select the relevant gift card to view the details.
    Can I transfer the gift card to someone else?

    No, you cannot transfer the gift card that you have purchased to another person.

    What if I receive the wrong gift card?

    In case, the wrong gift card was emailed to you, then please contact the GrabOn customer support team immediately. You can send an email at [email protected] or call them on +91-7670823502.

    Note: We recommend you to check the card details and the email ID entered before completing the payment

    How to book a ticket?

    Please follow the below steps to book a ticket:

    • Click on the Apps icon in the PhonePe App home screen and click on the Travelyaari icon
    • Select the from (origin) and to (destination)
    • Choose the date
    • Choose the operator
    • Select your preferred seat and click on the provide pickup details button
    • Next, you will be required to select your boarding point and dropping point
    • Enter the passenger and contact details and click on review & pay
    • Select your preferred payment mode and complete the booking
    • Once the payment is successful, a confirmation SMS and the ticket copy will be sent to the phone number and email ID entered at the time of booking
    How to cancel the booking?

    Please follow the below steps to book a ticket:

    • Tickets booked via PhonePe can be viewed/cancelled on both PhonePe & Travelyaari.
    • Click on the Apps icon in the PhonePe App home screen and click on the Travelyaari icon
    • Click on bookings
    • Enter the registered mobile number and click on submit
    • Then, click on cancel
    • Select the booking that you want to cancel
    • Select the duration before pickup
    • Click on cancel now
    • Your booking will be cancelled as per the cancellation policy
    How to book a ticket?

    TYSURE is a Travelyaari service that offers customers various benefits. TYSURE assures guaranteed travel and 100% satisfaction at all stages of the bus booking process including cancellation and refund.

    Why should I opt for TYSURE?

    Customers who opt for TYSURE can enjoy the following benefits:

    • Timely confirmation: Customers will be informed of bus cancellations and alternate arrangements well in advance.
    • Cancellation alternatives:In an unlikely event of a cancellation, Travelyaari will make the required arrangements for an alternate bus. In case Travelyaari is unable to make alternative arrangements, you can request for a refund.

    Please note that TYSURE also ensures an insurance coverage of Rs 1 lakh.

    Can I opt for TYSURE after ticket purchase?

    No, you can only opt for TYSURE before purchasing a ticket.

    How do I avail TYSURE benefit?

    You can avail TYSURE benefit by ticking the TYSURE box before making the payment.

    Is TYSURE a paid service?

    Yes, to avail the TYSURE service you only have to pay Rs. 20.

    How is the refund amount decided?

    If you have opted for TYSURE, the refund amount will be decided based on the price of the ticket originally booked.

    How can I order from Ovenstory on PhonePe?

    Please follow the below steps to place an order:

    • Click on the Apps icon in the PhonePe App home screen
    • Click on the Ovenstory icon under the food section
    • Select your city and area
    • Select your preferred dishes
    • Click on add
    • Click on the cart icon
    • Click on add address and enter your address
    • Click on pay
    • Select your preferred payment mode and complete the payment
    • Once the order is placed, a confirmation SMS and email will be sent to the registered phone number & email ID
    • You can click on my orders to view your order details
    Can I cancel my order?

    No, you cannot cancel your order as the restaurant starts preparing the meal as soon as they receive the order. For further assistance, you can contact Ovenstory customer support on +91-7738383000.

    What is the restaurant timings?

    You can order anytime between 11:00 am to 11:00 pm (Monday to Sunday)

    How to check Ovenstory delivers to my area?

    Once the user logs into the Ovenstory app, the user should enter the delivery location to check the service availability.

    Does Ovenstory charge a delivery fee?

    We have limited access to check those details. Please contact the Ovenstory customer support team on +91-7738383000 for further assistance.

    How to check my order status?

    Please follow the below steps to check the order status:

    1. Click on the Apps icon in the PhonePe App home screen
    2. Click on the Ovenstory icon under the food section
    3. Click on Menu
    4. Select my orders
    5. Tap on the relevant order to view the order status
    Trip days calculation for outstation rides

    Charges are calculated based on the trip duration. For example, if your trip starts on 25th March at 08:00 AM and ends before 12:00 AM on the same day, then it will be considered as a one day trip. If a trip starts on 25th March at 8:00 AM and ends after 12:00 AM (i.e. 26th March, 1:00 AM), the booking will be treated as a 2-day trip and additional charges will apply.

    What trip types does Savaari offer?

    You can choose Savaari for intercity/outstation bookings, hourly rentals (4hr/40KM, 8hr/80 KM, 12hr/120 KM) or for rides to the airport.

    If I shorten my trip, will I be charged less?

    Kindly inform the Savaari customer support team at least one day in advance so that the booking can be updated accordingly. Please note that the trip charge will be decided based on either the minimum kilometers limit from the origin city or the vehicle run during the trip till your drop location.

    Why I am unable to apply a coupon code?

    Some of Savaari's coupons are platform specific, meaning they’re exclusive either to the website, app, partner platforms or call center bookings. Please be sure to check the minimum booking amount, the platform it can be redeemed on, and other terms and conditions before applying a coupon.

    What if I want to change or cancel my booking?

    Please contact Saavari customer support team on 9045450000 to change or cancel your booking. If the date of your trip or the pickup city is changed or your pickup time is preponed, Savaari will treat it as a new booking and revise the trip charge. However, the booking will be subject to cab availability. Any additional charges, if applicable, will also have to be paid.

    When will I get my driver details?

    You will receive the driver details 2 hours prior to your pickup time.

    Is it possible to get a new car?

    Savaari does not compromise on the quality of the driver and car. The company takes precautions and great care to ensure that you’re provided with the best quality service. Rest assured that the cab provided to you will be clean and well maintained.

    How soon can I get a car?

    If you’re booking using PhonePe, you have to make the reservation at least 4 hours prior to your trip. It is recommended that you book as soon as you can to avoid surges, especially during peak times. For urgent bookings, please call Savaari customer support on 9045450000.

    What if the driver is unreachable?

    You will receive the driver details at least 2 hours prior to the trip. Please be sure to speak to the driver after you have received the contact details. In case the driver is not reachable or not answering your call, please contact Savaari customer support on 9045450000.

    Are any extra charges applicable for my trip?
    Trip Type/Extra Charges State Toll Parking Extra KM Night Driving GST
    Roundtrip Outstation Yes Yes Yes Yes Yes No
    One-way Bookings Yes Yes Yes Yes Yes No
    Local (8hr/80, 12hr/120) No Yes Yes Yes Yes No
    Airport Transfers Yes No Yes No No No

    Please note that GST will be charged for each extra hour/KM.

    Also, do collect all the receipts from the driver for any/all charges paid during the trip.

    What is MPL SuperTeam?

    SuperTeam is a fantasy cricket league that you can play by using your sports knowledge and skill. You can pick your own team comprising of real cricket players.

    A team should be created within a maximum budget of 100 credits. A user can create up to 6 teams. Your team earns points based on your chosen players' performance in real-life matches. The reward money earned can be withdrawn to a bank account.

    How to start the game?

    Please follow the below steps to start playing:

    1. Click on Apps in the PhonePe App home screen and click on the SuperTeam icon
    2. Select any upcoming matches from the current or upcoming cricket series
    3. Create your team by clicking on add team
    4. Select 11 players to make a team:
      • Wicket-keeper (1)
      • Batsmen (Minimum - 3, Maximum - 5)
      • All-rounders (Minimum-1, Maximum- 3)
      • Bowlers (Minimum-3, Maximum- 5)
    5. Select a contest you want to participate in

    We will check the store details based on the information provided by you, and will surely update the correct information.

    What happens if the game is cancelled?

    If the match is cancelled due to some reason, a user can no longer participate in the contests. Any entry fee paid to take part in contests will be refunded to a user's MPL wallet.

    Can I join a game in advance?

    SuperTeam allows users to pre-select their teams for all the matches that are open at any given point of time.

    When will I get my prize money get credited?

    After a match is completed, the results will be verified. Post verification, within 12 hours your winning amount will be credited to your wallet. Please contact the MPL - SuperTeam customer support on (+91) 8880565544 or send an email to [email protected] in case you do not receive your winning amount within 12 hours.

    What are the options to add cash in merchant wallet?

    Currently, you can top-up your MPL wallet by using UPI, debit card or credit card or PhonePe wallet. Currently, you cannot use an external wallet to top-up your MPL wallet balance.

    How do I withdraw my winnings?

    To withdraw your reward money, please follow the steps below:

    • Click on Apps in the PhonePe App home screen and click on the SuperTeam icon
    • Click on the wallet icon in SuperTeam App home screen
    • Click on withdraw
    • You can withdraw to a UPI linked bank account or your bank account directly
    • Enter the amount and click on withdraw
    Why am I not able to withdraw my winnings?

    Please note that you can only withdraw your winnings once everyday. If it is your first withdrawal of the day and yet, you are unable to withdraw the amount, kindly contact the MPL - SuperTeam customer support on (+91) 8880565544 or send an email to [email protected] and share your registered mobile number.

    How can I check the status of my withdrawals?

    You can check the status of each withdrawal by clicking on the history tab in the wallet section.

    Whom should I contact for any other non-payment related queries?

    For any other non-payment related issues, you can reach out to MPL - SuperTeam customer support on (+91) 8880565544 or send an email to [email protected]

    What is Full KYC?

    KYC stands for Know Your Customer and refers to the various norms, rules, and laws issued by the RBI, as per which PhonePe is required to procure personal identification details from you, before any financial services can be activated.

    Users who complete full KYC will enjoy benefits such as increased wallet limit, the option to withdraw money to the bank account, etc. On the other hand, the usage of some financial services is restricted for min KYC and eKYC users. Full KYC completion is mandatory for an eKYC user post 12 months and post 18 months for a min KYC user.

    Difference between min KYC, eKYC and Full KYC

    Minimum KYC: Updating basic details or completing your minimum KYC refers to the self-declaration of your name and unique identification number by providing any of the below documents:

    • Passport
    • Driving License
    • Permanent Account Number (PAN) Card
    • Voter’s Identity Card
    • Job card issued by NREGA, duly signed by an officer of the State Government

    eKYC: The option to complete eKYC is currently unavailable on the PhonePe App. It requires a user to upload the Aadhar Card details on the App, followed by an OTP verification of the registered mobile number.

    Note: eKYC option was available for PhonePe users who registered before 1st March, 2018

    Full KYC: Full KYC refers to the process that requires in person verification of the proof of identity and proof of address submitted.

    Wallet Limits based on KYC types

    Withdrawal limits:

    Per Transaction Per day Per Month Per Calendar Year
    eKYC/Full KYC 5,000 25,000 25,000 3,00,000
    Min KYC NA NA NA NA

    Top-up limits:

    Per Transaction Per day Per Month Per Calendar Year
    eKYC/Full KYC 1,00,000 1,00,000 1,00,000 2,00,000
    Min KYC 10,000 10,000 10,000 10,000
    No KYC NA NA NA NA

    Purchase limits:

    Per Transaction Per day Per Month Per Calendar Year
    eKYC/Full KYC 1,00,000 1,00,000 1,00,000 2,00,000
    Min KYC 10,000 10,000 10,000 10,000

    Note: While you might have completed min-KYC or eKYC, you are still required to complete full KYC if you wish to continue availing the various financial services offered by PhonePe.

    Which KYC allows which wallet services?

    The PhonePe wallet is regulated by the RBI and in order to allow users to use the wallet, we must collect basic identification details, also referred to as minimum KYC.

    To enjoy higher wallet top-up limit, withdrawal limit, and usage of wallet money, a user will need complete full KYC. Both types of KYC processes are mandated by RBI for pre-paid instruments.

    No KYC Min KYC eKYC Full KYC
    Wallet Top-up X Yes (Low limits) Yes (High Limits) Yes(High Limits)
    Wallet Withdrawal X X Yes (High Limits) Yes(High Limits)
    Merchant Payments Yes (Low limits) Yes (Low limits) Yes (Low limits) Yes (Low limits)
    Cashback (Gift Voucher) Yes Yes Yes Yes

    Note: While you might have done min KYC or eKYC on the PhonePe App, you would be required to complete the full KYC, in order to continue availing the various financial services on the PhonePe App. Full KYC will have to be completed within one year of completing eKYC.

    Can I withdraw wallet balance after full KYC?

    Yes, you will be able to withdraw your withdrawable wallet balance to your bank account after completing full KYC.

    KYC done for Mutual Funds. Do I need full KYC?

    Yes, mutual funds is governed by SEBI while wallet services are governed by RBI. You will need to complete your full KYC in order to continue availing wallet services. This full KYC can further be shared (with user consent) across other PhonePe businesses to provide you with seamless access to mutual funds (e.g. Tax saver funds) and other financial services.

    Sending money using PhonePe keyboard

    To send money to a contact using the PhonePe keyboard, please follow the below steps:

    • Click the PhonePe icon on the keyboard.
    • Click on 'Send'
    • Choose the contact whom you wish to send the money
    • You will be redirected to the PhonePe app
    • Enter the amount
    • Enter your UPI PIN
    • Click on 'OK' to complete the transfer
    • After the transfer is complete, click on return to exit and you will be redirected to the app that you were previously using
    Requesting money using PhonePe keyboard

    To request money from a contact using the PhonePe keyboard, please follow the below steps:

    • Click the PhonePe icon on the keyboard
    • Click on 'Request'
    • Enter the amount that you wish to request
    • Share the unique link generated by PhonePe with your friend
    • Your friend can click on the link and send money to you
    Checking Bank Balance using PhonePe keyboard

    To check the Bank account balance linked with your PhonePe account using this keyboard, please follow the below steps:

    • Click the PhonePe icon on the keyboard
    • Click on 'Check balance'
    • Select the desired Bank account
    • Enter your UPI PIN
    • A pop-up window will display your bank account balance
    Inviting people using the PhonePe keyboard

    Inviting your friends to use PhonePe is now easier than ever. To do so using this keyboard, please follow the below steps:

    • Click the PhonePe icon on the keyboard
    • Swipe left and click on 'Invite'
    • A message with a unique referral link will be generated
    • Send this link to any of your contacts you wish to invite on PhonePe
    Loss of SIM Card / device stolen

    SIM authentication is mandatory, and is a security requisite on PhonePe.

    If you have lost your phone or SIM card, report it immediately to PhonePe Customer support by calling 0124 678 9345.
    You will have to share the below mentioned details to the support executive / agent for verification purposes.

    1. Mobile number registered with PhonePe (Mandatory)
    2. Email id registered with PhonePe account
    3. Last transaction made on PhonePe (Transaction Number or the transaction type)
    4. Amount of the last transaction
    5. Name of the Bank that is linked with Phone
    6. Alternate mobile number (optional)

    Our customer support team will look into the matter on priority and will block the account temporarily for your account security.

    To unblock the account at a later stage, a verification will need to be completed. Upon successful completion of this verification process, your account will be unblocked.

    Other Reasons

    Please click on the ‘Contact Us’ button below and share the reason/details of why you would like to block your account. You can also report it by logging in to your PhonePe account at https://support.phonepe.com.

    Our customer support team will look into the matter on priority and will reach out to you for further details before blocking your account temporarily.

    Entered wrong password multiple times

    If you have entered the wrong password on multiple occasions, your account will get blocked. However, this is only a temporary block and lasts for a period of 24 hours.

    You account will be unblocked automatically after 24 hours and you can try logging in with the right password or reset the password at that time.

    Other Reasons

    To unblock your PhonePe account, kindly follow the steps below:

    • Login to your PhonePe account at https://support.phonepe.com
    • Select ‘Unable to use PhonePe’
    • Select ‘Account is blocked’
    • Share the reason/details of why do you seek to unblock your account

    Our customer support team will look into the matter on priority and will reach out to you for further details.

    What is Airtel Money?

    Airtel Money is a prepaid payment instrument which is issued and managed by ‘Airtel Payments Bank Limited’.

    Linking Airtel Money to PhonePe

    You will see a tab called ‘Other Wallets’ under the ‘My Money’ section. Once you enter this section, you will see ‘Airtel Money’ option. Click on this - you will be asked to confirm the number linked with your Airtel Money account. Post this you will receive an OTP from Airtel Money which you need to enter to complete the linking.

    Linking Airtel Money with different no.

    Yes you can link a Airtel Money linked with a phone number different from the one linked on Phonepe. You will receive an OTP from Airtel Money to the phone number linked which you need to enter and complete the linking.

    Linking Airtel Money with multiple accounts

    Currently we do not allow users to link same Airtel Money wallet to multiple PhonePe accounts.

    How can I create a Airtel Money wallet?

    You can create Airtel Money using Airtel Money App.

    How can I top-up my Airtel Money?

    You can top-up Airtel Money on Airtel Money App.

    Money withdrawal from Airtel Money account

    You can withdraw money using the Airtel Money App. Any charges applicable for withdrawal will be shown on the Airtel Money App.

    How can I use Airtel Money wallet?

    You can use your Airtel Money balance at the merchants PhonePe is present on. You will see the available balance in Airtel Money which you can use against any payments. For example, you can select PhonePe option on Flipkart and utilise your Airtel Money balance against an order.

    Transfer between Airtel & PhonePe wallet

    This is not allowed due to RBI guidelines. You cannot transfer money between wallets issued by different Apps.

    Are there any limits to Airtel Money usage?

    The limits on Airtel Money will vary based on the usage across other platforms. The exact limits can be found in Airtel Money App.

    How can I do KYC for Airtel Money account?

    You cannot do KYC for Airtel Money in Phonepe. You can do KYC for Airtel Money on Airtel Money App/website.

    What is JioMoney?

    JioMoney is a semi-closed Prepaid wallet offered by Reliance Payment Solutions Limited. You can create, top-up or withdraw money from JioMoney using the JioMoney App on Android and IoS.

    Linking JioMoney wallet to Phonepe

    You will see a tab called ‘Other Wallets’ under the ‘My Money’ section. Once you enter this section, you will see ‘Jio Money’ option. Click on this - you will be asked to confirm the number linked with your JioMoney account. Post this you will receive an OTP from JioMoney which you need to enter to complete the linking.

    Linking JioMoney with different no.

    You can link a JioMoney wallet linked with a phone number different from the one linked on Phonepe. You will receive an OTP from JioMoney to the phone number linked with them which you need to enter and complete the linking.

    Linking JioMoney with multiple accounts

    Currently we do not allow users to link same JioMoney wallet to multiple PhonePe accounts.

    How can I create a Jio Money wallet?

    You can create Jio Money using Jio Money App.

    How can I top-up my Jio Money?

    You can top-up Jio Money on Jio Money App.

    Money withdrawal from Jio Money account

    You can withdraw money using the Jio Money App. Any charges applicable for withdrawal will be shown on the Jio Money App.

    How can I use Jio Money wallet?

    You can use your JioMoney balance at the merchants PhonePe is present on. You will see the available balance in JioMoney which you can use against any payments. For example, you can select PhonePe option on Flipkart and utilise your JioMoney balance against an order

    Transfer between Jiomoney & PhonePe wallet

    This is not allowed due to RBI guidelines. You cannot transfer money between wallets issued by different Apps.

    Are there any limits to JioMoney usage?

    The limits on JioMoney will vary based on the usage across other platforms. The exact limits can be found in JioMoney App.

    How can I do KYC for JioMoney account?

    You cannot do KYC for JioMoney in Phonepe. You can do KYC for JioMoney only on JioMoney App/website.

    What is Freecharge(FC)?

    FreeCharge or FreeCharge Balance is prepaid payment instrument which is issued and managed by ‘Freecharge Payment Technologies Pvt. Ltd.’

    Linking Freecharge wallet to Phonepe

    You will see a tab called ‘Other Wallets’ under the ‘My Money’ section. Once you enter this section, you will see ‘Freecharge’ option. Click on this - you will be asked to confirm the number linked with your Freecharge account. Post this you will receive an OTP from Freecharge wallet which you need to enter to complete the linking.

    Linking Freecharge with different no.

    Yes you can link a Freecharge wallet linked with a phone number different from the one linked on Phonepe. You will receive an OTP from Freecharge to the phone number linked which you need to enter and complete the linking.

    Linking Freecharge with multiple accounts

    Currently we do not allow users to link same Freecharge wallet to multiple PhonePe accounts.

    How can I create a Freecharge wallet?

    You can create Freecharge wallet using Freecharge wallet App.

    How can I top-up my Freecharge wallet?

    You can top-up Freecharge wallet on Freecharge wallet App.

    Money withdrawal from Freecharge wallet

    You can withdraw money using the Freecharge wallet App. Any charges applicable for withdrawal will be shown on the Freecharge wallet App.

    How can I use Freecharge wallet balance?

    You can use your Freecharge wallet balance at the merchants PhonePe is present on. You will see the available balance in Freecharge wallet which you can use against any payments. For example, you can select PhonePe option on Flipkart and utilise your Freecharge wallet balance against an order.

    Transfer between FC & PhonePe wallet

    This is not allowed due to RBI guidelines. You cannot transfer money between wallets issued by different Apps.

    Are there any limits to Freecharge usage?

    The limits on Freecharge wallet will vary based on the usage across other platforms. The exact limits can be found in Freecharge wallet App.

    How can I do KYC for my Freecharge wallet

    You cannot do KYC for freecharge wallet in Phonepe. You can do KYC for freecharge wallet on Freecharge App/website.

    What is Oxigen wallet?

    Oxigen wallet is a prepaid payment instrument which is issued and managed by Oxigen Services Pvt. Ltd. It's a digital wallet that can be used for bill payments, recharges, online shopping, money transfers and more.

    How to complete KYC for Oxigen wallet?

    You cannot complete your KYC for Oxigen Wallet via PhonePe. However, you can complete your KYC for Oxigen wallet through the Oxigen wallet app or website.

    How can I top-up my Oxigen wallet?

    You can top-up your Oxigen wallet via oxigen wallet app or the website.

    Can I withdraw money from Oxigen wallet?

    Yes, you can withdraw the money from Oxigen Wallet to your bank account via the Oxigen wallet app.

    Note:Please check the Oxigen Wallet app/website to know if any charges are applicable for the same.

    What can I use Oxigen wallet for?

    You can use your Oxigen wallet balance to pay for orders placed with PhonePe's merchant partners. You will see the available balance in Oxigen Wallet which you can use for any payments.

    For example, you can select PhonePe option on the Flipkart payment page and utilise your Oxigen Wallet balance to pay for an order or select Oxigen wallet as your preferred payment mode to recharge or pay an offline merchant using scan and pay.

    Can I transfer money from PhonePe wallet to Oxigen Wallet

    As per RBI guidelines, you cannot transfer money from one wallet to another if the wallets have been launched by different companies.

    What is Oxigen wallet usage limit?
    The limits will vary based on the KYC wallet type and usage. Please refer to the FAQs listed on the website/app for more clarity regarding the same.
    What happens if I cancel an order?

    In case you have received reward money, this amount will be debited from the total order amount, and the remaining amount will be refunded to you based on the payment method.

    In case you have received a scratch card and are yet to use it, we will cancel the card and show it as 'failed'. The benefits will be marked as unredeemable.

    Note: Any offer that was applied for a cancelled order cannot be availed again, unless specified in the offer T&Cs.

    SELECT A TRANSACTION
    Why I get a better luck next time message?

    Scratch cards are governed by an intricate system algorithm. This algorithm randomly determines the reward money or the benefit that the users can win while redeeming the scratch card.

    SELECT A TRANSACTION
    What can I use the reward money for?

    You can use the reward money for all transactions made via PhonePe.

    SELECT A TRANSACTION
    How to check if I received reward money?

    Click the rewards icon on the home screen of the PhonePe App to know whether you have received the reward money.

    SELECT A TRANSACTION
    What are the T&Cs to use my reward money?

    You can use your reward money for any transaction initiated via PhonePe.

    However, reward money cannot be transferrred to a friend/family member and cannot be withdrawn to your bank account.

    SELECT A TRANSACTION
    Can I withdraw reward money to my bank account?

    You will not be able to withdraw the reward money to your bank account as it is automatically added to your PhonePe gift voucher balance (non-withdrawable wallet balance).

    SELECT A TRANSACTION
    Can I transfer reward money to others?

    You cannot transfer your reward money to a friend/family member.

    SELECT A TRANSACTION
    Why can’t I avail certain offers?

    Please note that offers listed on PhonePe are user specific. So, there could be instances when you will not be able to avail certain offers. For more information, please read the details of the offer and eligibility criteria provided in the offers section of your PhonePe App.

    SELECT A TRANSACTION
    When will I get the reward money?

    Reward money will be auto credited to your PhonePe gift voucher within 24 hours from the time the scratch card was redeemed.

    We request you to tap the reward icon on the home screen of the PhonePe App to view the updated reward balance.

    SELECT A TRANSACTION
    Why is my reward money yet to be processed?

    Usually, reward money is auto credited to your PhonePe gift voucher within 24 hours from the time the scratch card was redeemed.

    If the reward money is not credited even after the specified wait time, we request you to contact us by clicking on the 'Select a transaction' button below.

    SELECT A TRANSACTION
    Why reward money won is not credited?

    Your reward money gets credited to your PhonePe gift voucher wallet as per the timeline defined by the offer T&Cs. However, in some instances, it may take up to 24 hours from the time of issuance for the reward money to reflect in your PhonePe gift voucher balance.

    If the reward money is not credited even after the specified wait time, we request you to contact us by clicking on the 'Select a transaction' button below.

    SELECT A TRANSACTION
    Will I get another Scratch Card ?

    No, you are eligible to receive only one scratch card per transaction. If you are unable to redeem a scratch card for any reason, you will see a retry option. Please click on retry to know how much reward money you have won.

    SELECT A TRANSACTION
    SafeGold

    There are no storage, insurance or any other charges imposed for the first two years of Gold storage with SafeGold, however in case you have purchased less than 2 grams of gold within 2 years of your first Gold purchase on PhonePe, a nominal fee of 0.05% per month may be charged. This fee is to recover costs of storage, insurance and trusteeship. This fees will be deducted at the end of every month from your gold balance. For example, if a customer owns 1 gram of gold, at the end of two years, .0005 gms of gold will be deducted from their balance each month - at an illustrative rate of Rs. 3,000 per gram, this is equivalent to a charge of approximately Rs. 1.50/ month or Rs. 18/ year.

    MMTC-PAMP

    In case of Locker powered by MMTC-PAMP, your Gold account may be deemed inactive if you do not make a buy/sell/delivery transaction upto six months from your last transaction. MMTC-PAMP reserves the right to close down your Gold account if your account has been inactive. In such cases the gold held in your account will be liquidated at the “sales price” derived by MMTC-PAMP on the day of liquidation and the complete amount from these proceedings will be kept separately in a “dedicated GAP account” maintained by MMTC-PAMP. You can claim the amount by reaching out to MMTC-PAMP and providing relevant ID proofs and account details for settlement.

    Why should I invest through PhonePe?

    PhonePe is trusted by over 100 million customers. Here are some of the benefits of investing through PhonePe:

    Invest within minutes
    Invest in a completely paperless manner in less than 5 mins

    Digital KYC
    Complete the SEBI-required one-time KYC process in a simple and completely digital way.

    Instant receipt
    Get an instant tax saving receipt for your investment.

    Fast and secure payments
    Make secure payments through your UPI-linked bank account.

    Investment dashboard
    Track all your investments through a simple dashboard.

    Pricing and fee charged

    We don’t charge you anything for investing through PhonePe. We earn a small fee from the Asset Management Companies for the services that we provide.

    There is no upfront fee on your investment.

    For example: If you invest ₹ 1000 on PhonePe app with Unit Price (NAV) of ₹ 10, you will be allotted 100 units.

    How much amount to invest?

    Tax Saving Funds give the added benefit of long-term Wealth Creation and hence are a good investment choice, especially for new investors. Hence the higher you invest the better.

    For tax saving, the maximum amount you can invest under Section 80C is ₹1,50,000.

    Watch this video to know more.

    Note:
    • As per Income Tax guidelines for Tax Saving Funds (ELSS Guidelines), you can start investing with as low as ₹ 500 and in multiples of 500.
    • You can invest upto ₹ 1,00,000 per day using UPI through PhonePe. Individual banks may have their own daily limits. Please check your bank's daily limits for UPI.
    How much Tax saving would I get?

    Section 80C allows a maximum deduction of ₹ 1,50,000 from your taxable income. The total tax saving depends on your tax bracket.

    Example 1 Example 2
    Income ₹ 12,00,000 ₹ 8,50,000
    Tax bracket 30% 20%
    80C deduction claimed ₹ 1,50,000 ₹ 1,50,000
    Tax as per bracket ₹ 45,000 (1,50,000 x 30% tax rate) ₹ 30,000 (1,50,000 x 20% tax rate)
    Cess on Income Tax (4%) ₹ 1,800 (45,000 x 4% Cess) ₹ 1,200 (30,000 x 4% Cess)
    Total Tax Saved ₹ 46,800 ₹ 31,200

    Cess imposed by the Government for FY 2018-19, 2019-20 is 4%.

    Which fund to invest in?

    All Tax Saving Funds will give you the same benefit of saving up to ₹ 46,800 in tax under Section 80C.

    When it comes to the fund’s ability to grow your money, you could consider the following parameters:

    • Performance
    • Fund size, which is the total money managed by the fund
    • Age of the fund
    One-time & recurring investments?

    At the moment, only lumpsum investments have been enabled. If you wish to invest in a systematic manner, please initiate a new transaction.

    For example: If you wish to invest monthly, please initiate a new transaction every month.

    Support for SIP investments will be coming soon.

    Can I invest more than once in the same fund?

    Yes, you can invest as many times as you would like to. However, please note that only investments made before March 31st will be considered for deduction in the financial year.

    Who can invest through PhonePe?

    Currently only Resident Indian Individuals with a valid PAN card can invest through PhonePe. NRI and PIO/OCI investors cannot invest at this point.

    We are working towards enabling the option for all the others to invest through PhonePe.

    Why should I complete the KYC process?

    KYC stands for ‘Know Your Customer’. This is a mandatory process for availing financial services. The KYC Process includes PhonePe collecting and submitting your identity and address proof to various financial entities.

    As part of the process, you are also required to submit your identity and address information and verify yourself.

    Is KYC a one time process?

    KYC is needed the first time you decide to avail the financial service. You will not be required to submit KYC data on an ongoing basis to access the services you have enrolled for.

    However, in some rare scenarios, PhonePe or its partners might request for KYC information again to meet regulatory requirements.

    What happens after I submit KYC?

    Your KYC information will be processed by us and our partners. The documents and information will be verified as per regulatory directions. Once verified, your KYC will be marked as complete and you can continue to avail the services seamlessly.

    In the event of your KYC having errors, you will be informed about the same. Based on the errors, you may be allowed to re-submit documents and information after correcting the errors.

    Does PhonePe share KYC with 3rd parties?

    PhonePe needs to share your KYC information with partners who provide services to you.

    For example, if you are investing in Tax Saving Funds, we need to share your KYC data with the Asset Management Companies (AMCs) before you can invest in the funds. However, PhonePe does not share KYC information with 3rd parties who you have not opted to avail services from. PhonePe will take your consent when you choose to re-use your stored KYC information for availing other services.

    Re-use KYC documents for other services?

    Yes, you can re-use KYC that you have already shared and saved with PhonePe. We will ask for your consent before sharing the same with 3rd parties to avail new services.

    Are the documents as part of KYC secure?

    We treat KYC documents and information as highly sensitive data and store them securely in an encrypted format. We ensure that the data is used by us and our partners only to offer you the services that you opt for.

    You can choose to re-use your documents and information submitted for availing other PhonePe services. We will take your consent to re-use your KYC data when you decide to avail other services.

    Do I need to pay to complete KYC?

    You do not have to pay for KYC

    KYC process to invest in Tax Saving Funds

    A one-time KYC verification is required to invest in Mutual Funds as per regulations. If you are already a KYC verified user, you don’t have to redo the KYC. If not, you are required to submit your KYC documents for verification.

    I am a KYC verified user. Do I need to do KYC again?

    If you have already verified your KYC through some other platforms for Mutual Funds, you do not have to redo the KYC. KYC is one-time process for Mutual Funds.

    You need to enter your PAN so that we can verify if you are already KYC verified or not. PAN is required for investing on PhonePe.

    If your PAN is already verified, you just need to enter a few basic details for your one-time account creation and then proceed with investing. No other documents are required.

    What details are required for KYC verification?

    Below are the mandatory details required:

    Proof of Identity:
    Upload the image of your PAN card
    Enter Details: Name as per PAN card, Date of Birth, Gender

    Signature:
    Upload a clear image of your signature on a white sheet of paper

    Proof of Address:
    Upload the clear image of Passport, Voter ID or Driving License
    Enter Details: Permanent & Communication address

    Important:
    • It is mandatory to provide the 'Issue Date' and 'Expiry Date' for Passport & DL inorder to verify the validity of the document
    • We will soon be enablinig few more Government proofs for Proof of Address.

    In Person Verification Video:
    Upload a 6-15 seconds selfie video of yourself and read the 6 six-digit captcha
    Click here to view a sample video.

    Personal Details: Enter basic details like Marital status, Father’s name etc. to complete your KYC

    Note:
    • You can upload a image with maximum size of 2 MB and video 4 MB.
    • In case you are unable to upload the image or video because of file exceeding the limit, please reduce the camera/video resolution in the camera settings of the device.
    Why is my Income range required?

    Income range is a mandatory requirement for completing KYC as per the Prevention of Money Laundering Act (PMLA).

    I am an NRI or PIO/OCI. Can I invest through PhonePe?

    Currently only Resident Indian Individuals with a valid PAN can invest through PhonePe. NRI's and PIO/OCI investors will not be able to invest at this point.

    What does Politically Exposed Person (PEP) mean?

    PEPs are individuals or relatives of those who are or have been entrusted with prominent public functions.

    For e.g., Heads of States/Governments, senior politicians/government/judicial/military officers, senior executives of state-owned corporations, important political party officials, etc.

    This is a mandatory declaration. Currently, we only support users who are not politically involved.

    What does Tax payer outside India mean?

    If you are an NRI or PIO/OCI paying taxes outside India, then you are considered to be a taxpayer outside India. You need to be an Indian citizen and Tax resident of India to invest on PhonePe.

    You will be considered a tax resident of India if you are present in India for

    1. 182 days or more in a financial year
    2. 60 days or more in a financial year and 365 days or more in previous 4 years

    What happens once I submit my KYC documents?

    Your KYC details and documents will be sent to Mutual Fund companies (aka AMCs) for verification. Your KYC will be processed within 1-2 working days and you will be informed about the verification status once done.

    You can proceed with your investment once you submit your KYC documents. Unit allocation will happen upon successful verification of KYC.

    If the KYC is rejected, you will be informed about the same and you can review and re-submit the details. Please note that you will not be able to make any investment transactions if your KYC has been rejected.

    Should I meet an officer to complete KYC?

    No, the complete process will be digital. You will be required to submit a short selfie video as part of the verification process.

    Can I change my KYC details once submitted?

    To change your KYC details, you will have to physically submit a duly filled KYC form, along with a self-attested copy of your PAN card and a recent address proof, at any of the AMCs or Registered Transfer Agents (RTA) office.

    Click here to know the address of the RTA where you can submit the documents.

    Note: PhonePe is not responsible for any changes that are made on the RTA website.

    Can I redo the verification with a different PAN?

    No, your PAN cannot be changed once the verification is complete.

    Can I add a nominee?

    Currently, we do not support the addition of a nominee. However, we will keep you informed as soon as the feature is available.

    How can I pay for my investment?

    Currently, payments only through UPI are allowed.

    As per UPI transaction limits, you can invest upto ₹ 1,00,000 per day from your bank account registered with PhonePe. Individual banks may have their own daily limits. Please check your bank's daily UPI limits for more information.

    Transactions Limits

    As per Income Tax guidelines for Tax Saving Funds (ELSS Guidelines), you can start investing with as low as ₹ 500 and in multiples of 500.

    As per UPI transaction limits, you can invest upto ₹ 1,00,000 per day from your bank account registered with PhonePe. Individual banks may have their own daily limits. Please check your bank's daily UPI limits for more information.

    Which bank account can I use?

    You can pay using the bank account registered on PhonePe.

    Important: As per the regulations, you can invest in Tax Saving Funds only from a bank account that is in your name.

    PhonePe verifies this by matching the account holder name on the bank account to that on the PAN card of the investor.

    Only the bank accounts that match this criteria are allowed for payment.

    Why can’t I see my linked bank account?

    Your name as per your KYC is matched with the name as per the bank accounts linked to your PhonePe account. Only the accounts where the names match will be considered for investing.

    If you are unable to see your bank account even though your name in the bank account and in your KYC is the same, please click CONTACT US.

    Which banks are not supported?

    Currently Indian Overseas Bank, Canara Bank and Ratnakar Bank are not available for transactions in Tax Saving Funds.

    You can add a bank account of a different bank using these steps.

    PhonePe App → My Money → BHIM UPI → Add New Bank Account → Choose the bank you wish to link → Bank details will be auto fetched → Set UPI Pin

    Can I pay via card or wallet?

    Currently, you can only pay through your UPI-linked bank account that is registered on PhonePe. We do not accept payment through Wallet or through Debit and Credit cards.

    Who gets the money once I make the payment?

    Once your account is debited, the money is finally transferred to the Asset Management Company (AMC) which invests the money as per the investment objective of the Tax Saving Fund in which you have invested.

    Time-limit (Cut-off) for completing a transaction

    You can transact 24x7. However, Asset Management Companies follow a cut-off time for deciding the price at which the units will be issued.

    For example, For transactions in Tax Saving Fund for which the order is placed with the Mutual Funds Provider before 3pm on a working day, you will be issued units at the price (NAV) of the same day. For orders that are completed after 3pm, the units will be issued at the price (NAV) prevailing on the next working day.

    Process for allocating units

    Once the payment is completed, units are allotted by the Mutual Fund company within 1-2 working days. You will be intimated once units are allocated after which you will be able to see the investment in the Tax Saving Funds section.

    Checking Order Status

    There are two ways to view the order status page:

    1. Click on the 3 dots on the right side of the header, then click on Order History
    2. Go to PhonePe History -> Select the transaction -> In the investment details section, click on 'View Details'
    Order Stages

    There are 3 stages to your order:

    Investment payment done This represents that the payment is successful.

    Order placed with Mutual Funds provider Your order has been sent to the AMC. This should typically happen within minutes of you completing payment.

    Unit Allocation AMCs usually take 1-2 working days for allotting units. Until then, this section will show ‘In Progress’.

    Once the AMC processes the transaction, the number of units allotted, the price per unit (NAV), date and Folio number are shown.
    How much time does it take to process my order?

    Once the payment is successful, it usually takes 1-2 working days for the Asset Management Company (AMC) to allot the units.In case the unit allocation fails, a refund will be triggered and the money will be credited back to the registered account within 7 to 10 days from the date the transaction was rejected.

    Can I cancel my investment order?

    Cancellation of an order is not possible once the payment is successfully done.

    Why is my order stuck in pending state/ units not alloted?

    Once the payment is successful, it usually takes 1-2 working days for the Asset Management Company (AMC) to allot units. There may be a delay in case there are holidays between those days.

    In case unit allotment gets rejected, refunds will be processed in 7 to 10 days from the date the transaction was rejected.

    In case your units have not been allotted even after the stipulated time period, please SELECT A TRANSACTION to raise a ticket.

    SELECT A TRANSACTION
    Why did my order fail?

    Orders can fail for multiple reasons. Please refer the rejection reason in the order status section.

    SELECT A TRANSACTION
    How to sell/redeem my current investments?

    You can sell your investments through the Tax Saving Funds section once the lock-in period of 3 years from the date of investment is over.

    Making partial redemptions

    You can sell part of the units or partial amount of your investment provided the lock-in period of 3 years from the date of investment is over.

    When and where will I get my money?

    As per regulatory norms, sale proceeds of Tax Saving Funds are credited within three working days from the date of sale.

    Sale proceeds are credited to the bank account that you have registered in your folio.

    Change bank account that money gets credited to?

    Currently, you cannot change your bank account linked with your folio to which the money gets credited online.

    In case you do wish to change the bank in your folio, you can do this by giving a written request marking your folio number along with a cancelled cheque leaf of the old and new bank. This can be submitted at either the office of the fund house or at the RTA for the fund house.

    Locked units and Redeemable units

    Locked units are units which are within the lock-in period. These units can be redeemed only when the lock-in period is over.

    Redeemable units are units where the lock-in period is over and they can be sold anytime as per your financial requirements.

    Registration for booking ticket

    Booking a bus ticket with redBus on PhonePe does not require its customers to go through any registration process with redBus.

    Is print ticket mandatory

    It depends on the bus operator you have booked your ticket with. Even mTickets are available on redbus. For operators that support mTickets, the SMS that is sent to your mobile can be produced at the time of boarding and you will be allowed to travel.

    For operators that do not support mTickets it is a must to take a printout of the e-ticket and produce it at the time of boarding. The e-ticket is sent to the e-mail ID provided at the time of booking.

    To know which operators are mTicket enabled, look for the mTicket icon on your ticket details.

    What is mTicket?

    An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the Ticket ID and the PNR number along with other ticket related information. It can be used to board the bus. Please note that not all operators accept mTickets. To know which operators are mTicket enabled, look for the mTicket icon amenities column while searching for buses.

    Re-send the ticket

    You can re-receive the ticket details from app. Goto redBus on PhonePe app→ My Bookings → Select the trip→ Click on E-Ticket. The ticket will be sent on the registered email id

    ID proof while travelling

    The passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.

    See bookings on redBus

    All bookings made via PhonePe are available only on PhonePe app. For any amendments to the booking, the same can also be made through the PhonePe app.

    Cancellation process

    Go to redBus on PhonePe app→ Select My Bookings → Select the trip you want to cancel → Click on cancel ticket → Confirm the passenger details → Click on cancel booking

    However, please note that the cancellation fee and cancellation period may differ for specific bus services. Please check the cancellation policy on the cancellation page or in the e-ticket mailed to you

    Missed the bus

    RedBus provides a 100% refund if the bus is missed due to either redBus or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to redBus no refund is provided. We suggest you to reach out to redBus on 080-30970823 or write to [email protected]

    No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time).

    Refund for cancellation

    The refund is provided as per the operator cancellation policy. The refund will be credited to PhonePe wallet/credit card depending upon the payment instrument. The refund amount from wallet can be withdrawn back to account or can be used for future transactions using PhonePe.

    Partial cancellation

    Partial Ticket Cancellation is accepted by few operators. Please check the cancellation terms of the bus operator provided while booking the ticket.

    Luggage Rules
    1. Each passenger is allowed to carry one bag of upto 10 kgs and one personal item such as a laptop bag, handbag, or briefcase of upto 5 kgs.
    2. Passengers should not carry any goods like weapons, inflammable, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law.
    3. Bus Operator reserves the right to deny boarding or charge additional amount in case passenger is travelling with extra luggage than what is mentioned above.
    Amenities

    Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.

    Login

    You will have to login to Ola by providing mobile number and OTP to avail Ola services through PhonePe